Eligibility Support Specialist
2 days ago
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as an Eligibility Assistant. This role will provide general office support and assistance to case workers and clients applying for public assistance. As an Eligibility Assistant, you will interact directly with the general public, clients, office staff, and other state personnel.
The Division of Family Resources (DFR) is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or pushing applications, and assisting clients who are applying and/or receiving public assistance among other administrative tasks.
Responsibilities:- Welcome on-site visitors and determine the nature of their business
- Review client information for accuracy
- Assist with computer applications
- Schedule client appointments
- Scan documents into client case files
- Maintain fax machines and copier functions
- Answer and direct incoming calls
- Maintain daily activity reports
- Deliver outstanding customer service to all clients
- Desire to help others
- Strong customer service background
- Ability to maintain confidentiality
- Handle conflict in a calm manner
- Reliable and dependable in the workplace
- Ability to multitask
- Proven job stability
- High School diploma or equivalent
- Clean criminal background
- Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired
This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $15.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. People with disabilities, veterans, and military families are encouraged to apply.
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