Office Manager

2 weeks ago


Bloomington, Indiana, United States Kimbrell's Furniture Full time

At Kimbrell's Furniture, we're seeking a highly skilled Office Manager to join our Management Team. As a key liaison between our company and valued customers, you'll be responsible for communicating directly with customers to resolve their debts and collect payment. This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving. You'll work closely with customers to identify outstanding debts, gather and verify personal and credit information, and maintain accurate records of collections. If you have a proven track record in a similar role, excellent communication skills, and a strong work ethic, we encourage you to apply. As a member of our team, you'll have the opportunity to grow with a family-owned business that values fair pay, promoting from within, and rewarding great service. Our mission is to provide dependable, quality furniture at the best value, offer easy financing, and deliver exceptional customer service. If you're dedicated to creating an exceptional customer experience and have a strong connection with your local community, we want to hear from you. Responsibilities:

* Interact with customers diligently, courteously, and professionally while collecting payments.
* Maintain accurate records of collections and follow set strategies for collection procedures.
* Monitor accounts to identify outstanding debts and gather and verify customer's personal and credit information.
* Retain customer loyalty while initiating processes for collection of payments.
* Requirements:

* Proven experience in a similar role.
* Excellent communication skills (written and oral).
* Problem-solving skills.
* High school diploma required.
* Collection and Sales experience a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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