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Customer Support Specialist
2 months ago
We are looking for a dedicated Call Center Agent to become a vital part of our organization. In this role, you will assist customers by delivering detailed product and service information while addressing technical challenges.
Key Responsibilities:
- Manage customer inquiries and resolve complaints effectively.
- Offer comprehensive information regarding our products and services.
- Diagnose and address product-related issues and concerns.
- Maintain and update customer records following interactions.
- Build and sustain a knowledge base of our continually evolving products and services.
- Prior experience in customer service, sales, or related fields.
- Strong ability to establish rapport with clients.
- Capability to prioritize tasks and manage multiple responsibilities.
- Exhibit a positive and professional attitude.
- Exceptional written and verbal communication skills.
