Café Experience Leader
22 hours ago
About Us
At Capital One, we're redefining the banking experience. Our Capital One Café is a welcoming environment where customers can explore our digital and financial tools, enjoy a great cup of coffee, and get to know our Ambassadors.
Our Vision
We're not just a bank - we're a community hub. Our Café team exists to enhance the financial lives of people in the communities we serve. We're looking for outgoing, passionate people who love connecting, teaching, and interacting with individuals and the community as a whole.
The Role
As the Café Experience Leader, you'll have the unique role of leading a Café team and facilitating legendary experiences for our customers. You'll be the face of Capital One in the community, building alliances with local organizations and collaborating with vendors to generate new business.
Key Responsibilities
- Lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.
- Maintain the physical space and coach Café Ambassadors to create a welcoming environment for customers and visitors.
- Drive continuous improvement and innovation in the Café experience.
- Work with local businesses, nonprofits, and charities to plan events and promote the Café.
- Showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
- Be a customer advocate, always within reach when our customers need assistance.
- Work with an energized team of Café Ambassadors and help inspire your teammates as they inspire you.
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Customer, Retail, or Financial Services experience
- At least 1 year of People Management experience or 2 years Retail Bank Experience
Preferred Qualifications
- At least 3 years of Customer, Retail, or Financial Services experience
- 2 years of People Management experience
- Bachelor's Degree
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