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Customer Experience Manager

2 months ago

Norfolk, Virginia, United States IKEA Full time

**About the Role**

As a Customer Operations Team Leader at IKEA, you will play a crucial role in enhancing customer satisfaction by optimizing the shopping experience. Your key responsibilities will include:

  • Leading and coaching retail floor co-workers to ensure consistent customer experience and efficient operation in Cash lanes, Click & Collect, and other key areas.
  • Developing and implementing strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborating with cross-functional teams to drive business results and achieve sales targets.
  • Providing exceptional customer service and resolving customer complaints in a timely and professional manner.
  • Analyzing customer feedback and making data-driven decisions to improve customer experience.

**What We Offer**

As a Customer Operations Team Leader at IKEA, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are the same. You will be part of a talented team that is passionate about delivering exceptional customer experiences and driving business results.