Customer Service Liaison

5 days ago


Norfolk, Virginia, United States Hampton Roads Transit Full time
Job Summary

We are seeking a highly skilled Customer Service Operations Liaison to join our team at Hampton Roads Transit. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our customers, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Liaise with Operations to provide information on bus delays, detours, and accidents to customer service representatives.
  • Assist with closing CAF complaints within the customer service department and respond to customer inquiries.
  • Update and track changes to route information, customer alerts, and board changes, and advise the public and internal customer service department through telephone contact.
  • Provide premier customer service to internal and external customers while handling calls related to customer service department functions.
  • Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Requirements
  • High school diploma or GED certificate.
  • One year of providing quality customer service, including general office experience and data entry.
  • Valid Driver's License.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Knowledge of Microsoft Office and ability to learn new software applications.
Working Conditions

This position requires extensive operation of a keyboard device and use of telephone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.



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