Customer Experience Representative
1 month ago
Fuddruckers is a restaurant that prides itself on creating the world's best hamburgers. We're obsessed with quality and deliver juicy masterpieces of burgers every time. Our workplace is fun, light-hearted, and family-oriented, making it an ideal place for applicants like you to build their careers.
We're seeking a qualified full-time or part-time Guest Service Ambassador (GSA) to join our team. The GSA is responsible for taking excellent care of our guests and attending to their needs individually, professionally, quickly, and with a smile. This role requires high energy, a sense of urgency, professional appearance, physical stamina, and a team player mindset.
Key Responsibilities- Provide accurate and friendly customer service to ensure guests return to Fuddruckers
- Suggestively sell desserts and promotional items
- Meet the physical demands of the job, including walking or standing for 6 to 8 hours at a time, reaching, stooping, lifting up to 50 pounds, carrying, talking, and sitting
- Coordinate manual and visual dexterity to perform duties efficiently
- Must be at least 16 years of age
- Demonstrate basic math skills
- Must possess excellent guest service and verbal communication skills
- Outgoing personality
- Possess a sense of urgency when dealing with the needs of guests
- Must be hospitable and service-oriented
- Must possess excellent communication skills and be a customer service champion
- Comfortable suggesting items to guests
- Must maintain a positive and upbeat attitude
- Professional appearance required
- Ability to count back change
- Problem solver with the ability to adapt and overcome
- Ability to multitask
- Must be a team player with a high sense of urgency
- Ability to cross-train in other areas as needed
- Must be able to comply and support the Fuddruckers Core Values
Fuddruckers offers a range of benefits to its team members, including meal discounts, referral bonuses, health, vision, and dental insurance, a 401(k) plan, and more. We're a restaurant that's passionate about making the world happy, one hamburger at a time.
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