Customer Experience Representative

1 month ago


Norfolk, Virginia, United States Prayosha Group - Fuddruckers & Tropical Smoothie Cafe Full time
Job Overview

Fuddruckers is a restaurant that prides itself on creating the world's best hamburgers. We're obsessed with quality and deliver juicy masterpieces of burgers every time. Our workplace is fun, light-hearted, and family-oriented, making it an ideal place for applicants like you to build their careers.

We're seeking a qualified full-time or part-time Guest Service Ambassador (GSA) to join our team. The GSA is responsible for taking excellent care of our guests and attending to their needs individually, professionally, quickly, and with a smile. This role requires high energy, a sense of urgency, professional appearance, physical stamina, and a team player mindset.

Key Responsibilities
  • Provide accurate and friendly customer service to ensure guests return to Fuddruckers
  • Suggestively sell desserts and promotional items
  • Meet the physical demands of the job, including walking or standing for 6 to 8 hours at a time, reaching, stooping, lifting up to 50 pounds, carrying, talking, and sitting
  • Coordinate manual and visual dexterity to perform duties efficiently
Requirements
  • Must be at least 16 years of age
  • Demonstrate basic math skills
  • Must possess excellent guest service and verbal communication skills
  • Outgoing personality
  • Possess a sense of urgency when dealing with the needs of guests
  • Must be hospitable and service-oriented
  • Must possess excellent communication skills and be a customer service champion
  • Comfortable suggesting items to guests
  • Must maintain a positive and upbeat attitude
  • Professional appearance required
  • Ability to count back change
  • Problem solver with the ability to adapt and overcome
  • Ability to multitask
  • Must be a team player with a high sense of urgency
  • Ability to cross-train in other areas as needed
  • Must be able to comply and support the Fuddruckers Core Values

Fuddruckers offers a range of benefits to its team members, including meal discounts, referral bonuses, health, vision, and dental insurance, a 401(k) plan, and more. We're a restaurant that's passionate about making the world happy, one hamburger at a time.



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