Customer Service Representative

2 weeks ago


Norfolk, Virginia, United States Rose International Full time
Job Summary

Rose International is seeking a highly skilled Customer Account Specialist to join our team. As a key member of our Customer Account Management team, you will be responsible for providing exceptional customer service and support to our residential customers.

Key Responsibilities
  • Assist customers with basic to complex residential inquiries, including high bill inquiries and billing reconciliation.
  • Provide detailed explanations and applications of electric rates to customers.
  • Work independently to resolve customer issues and provide timely support.
  • Collaborate with the Customer Account Management team to achieve customer satisfaction and retention goals.
Requirements
  • 2+ years of experience in an inbound call center environment.
  • Strong customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Experience with utilities and customer account management a plus.
What We Offer

Rose International is an Equal Opportunity Employer and offers a competitive compensation package, including benefits and opportunities for career growth and advancement.

For more information and to apply, please visit our website.



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