Customer Service Representative

1 week ago


Norfolk, Virginia, United States REI Virginia Beach Full time
Job Title: Customer Service Representative

Royal Executives is a leading consulting sales and marketing firm specializing in telecommunications. We help our clients' popular household brands maximize profitability and increase brand exposure through innovative revenue capabilities.

We are seeking a self-motivated Verizon Customer Service Associate to assist with our firm's strategic marketing and sales campaigns. The ideal candidate will be responsible for executing marketing and sales directives, serving as the brand's face and voice, and building quality relationships with new and existing customers.

Key Responsibilities:

  • Engage in direct communication with customers, providing expert product knowledge and educating them on their desired product inquiries.
  • Research target markets to identify new and existing customers, bolstering our sales pipeline.
  • Communicate product features and benefits based on individualized customer needs.
  • Overturn objections and answer questions throughout the sales process.
  • Respond promptly and professionally to all account inquiries.
  • Attend regular product training sessions with team-mates and upper-level management.

Requirements for Success:

  • A High School Diploma or equivalent is required.
  • 1-2 years of experience in customer service or sales is highly recommended.
  • Excellent communication skills, both verbal and nonverbal.
  • A tenacious and growth-oriented mindset.
  • A driven work ethic with impeccable time management skills.
  • A positive and professional demeanor when interacting with colleagues and customers.


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