Customer Experience Specialist

3 weeks ago


Norfolk, Virginia, United States Government Employees Insurance Company Full time
Customer Service Representative

At GEICO, we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our customer service team, you'll be responsible for providing exceptional service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service to policyholders via phone, email, or chat
  • Answer billing questions, make policy changes, and provide recommendations to policyholders
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and adapt to changes quickly
  • Strong computer and multi-tasking skills
Benefits:
  • Premier medical, dental, and vision insurance
  • Paid vacation, sick, and parental leave
  • 401(k) plan with company match
  • Tuition reimbursement
  • Paid training and licensures

GEICO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.


  • Sales Associate

    7 days ago


    Norfolk, Virginia, United States Chico's Full time

    The Sales Associate is a vital role in promoting a customer and product-focused sales culture at Chico’s. This position is responsible for supporting Management in ensuring a great customer experience and maximum profitability.Key responsibilities include:Meets company sales goals by utilizing sales techniques and communicating product knowledge to...

  • Sales Associate

    2 weeks ago


    Norfolk, Virginia, United States Navy Exchange Full time

    Job Summary: As a Sales Associate at Navy Exchange, you will be the face of our company, highlighting our brand and image while contributing to building our reputation as a customer-centric organization. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning...


  • Norfolk, Virginia, United States Faith Regional Health Services Full time

    Job Summary:This position is responsible for providing exceptional customer service to patients and families by answering incoming calls, providing general information, and routing calls to the appropriate location. The Support Specialist will utilize the current telecommunications platform to efficiently handle calls while maintaining a high level of...


  • Norfolk, Virginia, United States Prayosha Group - Fuddruckers & Tropical Smoothie Cafe Full time

    Job OverviewFuddruckers is a restaurant that prides itself on creating the world's best hamburgers. We're obsessed with quality and deliver juicy masterpieces of burgers every time. Our workplace is fun, light-hearted, and family-oriented, making it an ideal place for applicants like you to build their careers.We're seeking a qualified full-time or part-time...


  • Norfolk, Virginia, United States Electrical Equipment Company Full time

    Electrical Equipment Company: A Leader in Industrial AutomationElectrical Equipment Company (EECO) is a renowned full-line electrical distributor specializing in Industrial Automation and power solutions. We provide innovative solutions to reduce costs, increase reliability, and improve performance for our customers.About the Role:We are seeking a highly...


  • Norfolk, Virginia, United States Electrical Equipment Company Full time

    Job DescriptionElectrical Equipment Company is seeking a highly skilled Customer Program Specialist to lead and enhance our Vendor Managed Inventory for a specific customer located in Norfolk, VA.This role combines elements of customer storerooms, exceptional customer service, and strong relationships with both customers and vendors. The Customer Program...

  • Sales Associate

    2 weeks ago


    Norfolk, Virginia, United States Chico's FAS Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth in our boutique.Key ResponsibilitiesProvide personalized customer service, ensuring...

  • Sales Associate

    3 weeks ago


    Norfolk, Virginia, United States Knitwell Group Full time

    About UsAt Knitwell Group, we're passionate about empowering women to express their authentic selves through fashion. Our mission is to create a welcoming and inspiring environment where customers can discover their personal style.The RoleWe're seeking a Sales Associate to join our team at LOFT in Norfolk Premium Outlets. As a Sales Associate, you'll be the...

  • Sales Associate

    2 weeks ago


    Norfolk, Virginia, United States Chico's FAS Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth.Key ResponsibilitiesCustomer Experience: Model and promote the Most Amazing...


  • Norfolk, Virginia, United States Sherwin-Williams Full time

    Customer Service Specialist Role at Sherwin-WilliamsSherwin-Williams is seeking a skilled Customer Service Specialist to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring accurate sales transactions, and maintaining accurate work order files.Key Responsibilities:Assist customers in...


  • Norfolk, Virginia, United States MediaCross Full time

    Job SummaryMediaCross is seeking a highly skilled Support Specialist to join our team. As a Support Specialist, you will provide exceptional customer service and informed guidance to customers via phone and email. You will also receive and review data submitted by customers to confirm professional qualifications meet all requirements.Responsibilities*...


  • Norfolk, Virginia, United States Rose International Full time

    Job SummaryRose International is seeking a highly skilled Customer Account Specialist to join our team. As a key member of our Customer Account Management team, you will be responsible for providing exceptional customer service and support to our residential customers.Key ResponsibilitiesAssist customers with basic to complex residential inquiries, including...


  • Norfolk, Virginia, United States MediaCross Full time

    Job OverviewMediaCross is seeking a highly skilled and detail-oriented Support Specialist to join our team. As a Support Specialist, you will be responsible for providing exceptional customer service and informed guidance to customers via phone and email.Key Responsibilities:Provide professional and effective communication skills, phone and emailReceive and...


  • Norfolk, Virginia, United States Tribles Inc Full time

    Job OverviewWe are a leading wholesale distributor of parts and equipment for the Appliance Parts and Heating & Air Conditioning industries, operating under the name Tribles Inc. Our company is dedicated to providing exceptional customer service and support to our clients.Key ResponsibilitiesAs a Sales and Customer Support Specialist, you will be responsible...


  • Norfolk, Virginia, United States Dominion Energy Full time

    Customer Contact Specialist IIThis intermediate level position provides excellent customer service skills and represents Dominion Energy as the central point of contact for the company's Customer Contact Operations Center.Key Responsibilities:Provide exceptional customer service to internal and external customersRepresent Dominion Energy in a professional...


  • Norfolk, Virginia, United States Taco Bell Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist. As a key member of our restaurant team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the overall success of our...


  • Norfolk, Virginia, United States Carvana Full time

    Customer Delivery DriverWe're seeking a skilled Customer Delivery Driver to join our team at Carvana. As a key member of our Market Operations team, you will be responsible for delivering vehicles to customers in a safe and timely manner.Key Responsibilities:Deliver vehicles to customers in a safe and timely mannerLoad and unload vehicles onto our custom car...

  • IT Support Specialist

    4 weeks ago


    Norfolk, Virginia, United States Spectrum Comm Inc Full time

    Job Title: IT Support SpecialistSpectrum Comm Inc is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our customers.Key Responsibilities:Providing technical support and assistance to customers via phone, email, and in-personResolving...


  • Norfolk, Virginia, United States Childrens Hospital of The King's Daughters Full time

    Job SummaryWe are seeking a highly skilled Medical Billing Specialist to join our team at Childrens Hospital of The King's Daughters. The successful candidate will be responsible for ensuring accurate and timely billing processes, as well as providing exceptional customer service to our patients and healthcare providers.Key ResponsibilitiesMonitors and...


  • Norfolk, Virginia, United States PRA Group Full time

    Join PRA Group as a Bilingual Customer Service Specialist - DisputesWe invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.Position Summary:As a Bilingual Customer Service Specialist - Disputes, you will assist the Disputes department in the receipt, investigation, and resolution...