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Client Support Representative

2 months ago

West Sacramento, California, United States Holt of California Full time
Job Overview

Holt of California is recognized as a distinguished member of the global network of Caterpillar dealers. Our company specializes in the sale and maintenance of a diverse range of machinery, including both large and small construction equipment, forklifts, and prime/standby power generation systems.

POSITION SUMMARY

The Client Support Representative serves as the initial point of contact for our clientele, whether they reach out via phone or visit in person. This role involves managing a multi-line telephone system and ensuring that customer inquiries are directed to the appropriate staff members.

QUALIFICATIONS AND REQUIREMENTS

To excel in this position, candidates must demonstrate the ability to fulfill essential duties effectively. The qualifications outlined below reflect the knowledge, skills, and abilities necessary for success. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

KEY RESPONSIBILITIES

  • Manage a multi-line phone system:
    • Respond to incoming calls with a professional greeting
    • Address caller inquiries or
    • Warmly transfer calls to the appropriate personnel
  • Welcome walk-in clients and guide them to the correct department or individual.
  • Oversee the handling of incoming and outgoing mail, including FedEx, UPS, and Express Mail.
  • Manage the scheduling of conference rooms to ensure efficient use of space.
  • Assist colleagues with any inquiries they may have.
  • Perform additional duties as assigned.

SKILLS AND ABILITIES

  • Self-motivated and capable of working independently with minimal supervision.
  • Proficient in Microsoft Word and Excel.
  • Highly organized and systematic in task execution.
  • Accountable for actions and responsibilities.
  • Detail-oriented with a focus on accuracy and thoroughness.
  • Effective problem-solving and reasoning skills.
  • Confident in facilitating work assignments and defending ideas.
  • Dedicated to meeting customer needs while adhering to company policies.
  • Adept at managing multiple tasks and prioritizing effectively.
  • Ability to interpret and act on written, oral, or diagrammatic instructions.
  • Capable of handling standardized situations with occasional variations.

EDUCATION AND EXPERIENCE

A high school diploma or equivalent (GED) is required, along with one to two years of relevant experience or training.

CERTIFICATIONS AND LICENSES

A valid driver's license is mandatory.

PHYSICAL REQUIREMENTS

The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities:

  • Regularly use hands and fingers to handle objects and controls; talk and hear are also essential functions. Occasional standing, walking, and sitting are required.
  • Must be able to lift and/or move up to 25 pounds regularly.

WORK ENVIRONMENT

The characteristics of the work environment described here are typical for employees performing essential functions of this job. The noise level is generally moderate.

COMPENSATION

Hourly Rate: $27.00

Compensation is based on knowledge, skills, and the ability to perform job responsibilities.

WHY JOIN HOLT?

We offer a competitive hourly wage along with comprehensive company-paid benefits, including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, paid holidays, vacation, and sick leave. Opportunities for career advancement and ongoing professional development are available.

Holt is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, physical or mental disability, or veteran status.