Veterinary Client Service Representative

4 weeks ago


Sacramento, California, United States Ethos Veterinary Health Full time
Client Service Representative - Veterinary Medicine

We are seeking a skilled Client Service Representative to join our team at Vista Veterinary Specialists in Sacramento. As a key member of our client service team, you will be responsible for providing exceptional customer service to our clients and their pets.

Responsibilities:
  • Welcome clients in a friendly, helpful, and compassionate manner
  • Prepare and review documents and medical records accurately and completely
  • Educate and advise clients regarding Vista Veterinary Specialists services and practices
  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
  • Process admissions and discharges accurately; schedule follow-up appointments as necessary
  • Process invoices and payments accurately
  • Update and maintain client/pet records and files in accordance with Vista Veterinary Specialists legal requirements
  • Assist with other administrative duties as needed
Requirements:
  • 1+ years of veterinary experience required
  • Experience with EzyVet a plus
  • Ability to work at least 1 weekend day and nights
  • Excellent communication and multi-tasking skills
  • Displays the highest degree of professionalism at all times with customers and co-workers
  • Demonstrate proficiency in computer skills
  • Must be organized and detail-oriented to ensure efficiency and accuracy in all transactions
  • Capable of staying calm and exercising sound judgment in challenging situations
  • Present a neat, well-groomed appearance
Benefits:
  • Comprehensive benefits program including medical, dental, vision, and 401k with employer match
  • Paid time off (including sick time) for all eligible employees
  • Equal opportunity employer

Ethos Veterinary Health is a leader in specialty and emergency care in the Sacramento area. We are committed to revolutionizing veterinary medicine and setting the standard in veterinary excellence. If you are passionate about providing exceptional customer service and have a passion for veterinary medicine, we encourage you to apply for this exciting opportunity.



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