Sales Support Representative

2 weeks ago


Sacramento, California, United States Ferguson Full time

Job Summary:

Ferguson is seeking a highly motivated and customer-focused Sales Support Representative to join our team. As a Sales Support Representative, you will work closely with sales associates to support customer needs, ensure timely quotations and accurate sales orders, and coordinate deliveries on behalf of customers.

Responsibilities:

  • Work together with sales associates to determine the best products and solutions for customers.
  • Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
  • Coordinate deliveries on behalf of customers.
  • Answer sales calls for general information, addressing and resolving customer concerns or questions.
  • Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications:

  • 0-3 years of sales and/or customer service experience is preferred.
  • Exhibit strong skills for sales, including the ability to upsell.
  • Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
  • Ability to react well in a fast-paced environment & follow through on commitments.
  • Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
  • General digital literacy including Microsoft Office.
  • Ability to quickly learn product knowledge and processes.

About Ferguson:

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families, geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more.



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