Communications Manager, Site Services

1 week ago

South San Francisco, California, United States Genentech Full time
Job Summary

Genentech is seeking a skilled Communications Manager to join our Site Services team. As a key member of our team, you will be responsible for developing and implementing effective communication strategies to engage our campus community.

Key Responsibilities
  • Establish and drive campus-wide communication strategies, plans, and metrics that support Site Services' business objectives and priorities
  • Align communications planning and execution with other Site Services initiatives to influence message/brand consistency and a smooth customer experience across all channels
  • Advise on approach to complex communication initiatives, leveraging input from cross-functional subject matter experts
  • Partner with other members of Site Services to determine and deploy the best communication tools/channels (e.g. video, print, graphics) and strategies to provide different audiences with the information they need in a format that's easy to find and consume
  • Perform editing or writing assignments, ensuring alignment with overall communication strategy and Site Services narrative
  • Simplify complex messages while collaborating closely with one or more authors to ensure employees can easily and quickly understand the content
  • Apply change management concepts to high impact communication plans that involve a change
  • Conduct impact analyses, assess change readiness, and identify key stakeholders on communication strategies
  • Identify and manage anticipated resistance to changes
  • Consult and coach stakeholders in 1:1 and group environments on the best approach to effectively communicate the subject-matter; this includes an in-depth analysis of relevant information, audience, and goals by asking thoughtful questions that lead the team to the most impactful messaging
  • Partner on communications for the Site Services function as needed, including: town halls, organizational announcements, videos, presentations, newsletter, etc.
  • Independently prioritize workload, determine timelines, and operate under limited direction
  • Partner with corporate communications on projects that have a high impact on employees or are sensitive in nature
  • Lead web design projects including content design and execution in close partnership with stakeholders
  • Complete ad hoc web maintenance requests in WordPress to ensure Site Services' web content stays updated
  • Participate in video development projects, including writing creative briefs
Requirements
  • Bachelor's degree
  • Proven ability to lead and implement communications strategies
  • Excellent verbal and written communications skills
  • Demonstrated ability to influence with or without authority, facilitate groups with diverse perspectives, bring teams to consensus/alignment
  • Ability to build rapport and trust with cross-functional teams
  • Strong prioritization, communication, and project management skills. Must be flexible and able to prioritize, make decisions and meet sudden deadlines in a fast-paced, energetic environment
  • Skilled at understanding multi-channel communication environments and appropriately maximising the right channel for the right message
  • Ability to think through the impact of the physical environment on communications and change management plans, including processes, engineering controls and signage
  • Ability to turn sophisticated ideas into stories easily understood by a broad audience
  • Technical knowledge regarding posting content to the web and how web content systems work
  • Independent self-starter able to write quickly under deadline with attention to detail and accuracy
  • Technical proficiency working with Google applications, Mailchimp (preferred), and WordPress (preferred)
  • Experience and knowledge of change management principles, methodologies and tools

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