Operations Manager

2 weeks ago


San Francisco, California, United States Capital Group Full time
About the Role

We are seeking a highly skilled and experienced Site Services and Operations Manager to join our team at Capital Group. As a key member of our Workplace Experience team, you will be responsible for delivering exceptional experiences for all stakeholders, including staff, visitors, and clients.

Key Responsibilities
  • Ensure a seamless and responsive workplace experience by managing service requests, collaborating with vendors, and maintaining a safe and secure environment.
  • Develop and implement a hospitality-oriented, forward-thinking, data-driven workplace strategy focused on enabling the success of our teams and clients.
  • Collaborate with cross-functional partners to support the delivery of operational excellence and drive process improvements.
  • Manage the relocation and setup process for new employees, ensuring a smooth transition into their new workplace.
  • Assist with planning, coordination, and setup for employee engagement events, working with partners, vendors, and stakeholders to ensure smooth and successful execution.
Requirements
  • 10 years of people leadership and facility management experience.
  • Adept at building relationships and a team-oriented professional.
  • Customer service driven, reflecting our commitment to excellence and client focus.
  • A strategic thinker with excellent verbal and written communication skills.
  • Demonstrable problem-solving skills and the ability to thrive in a fast-paced creative environment.
What We Offer

In addition to a highly competitive base salary, you will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus, and a retirement plan where Capital contributes 15% of your eligible earnings.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional experiences.



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