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General Hotel Operations Manager

2 months ago

Burlington, Massachusetts, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Job Summary

We are seeking a highly skilled and experienced General Manager to lead our team at the Boston Marriott Burlington. As a key member of our leadership team, you will be responsible for the overall operations, strategy, and growth of the hotel.

Key Responsibilities
  • Strategic Leadership: Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability. Identify market trends, customer preferences, and competitive landscape to make informed business decisions. Set long-term goals and objectives for the hotel and work towards achieving them.
  • Team Leadership: Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment. Provide guidance, mentoring, and development opportunities to team members. Encourage teamwork and open communication across all departments.
  • Operations Management: Oversee all operational departments, including front office, housekeeping, food and beverage, Human Resources, Sales, and Finance. Ensure smooth day-to-day operations by implementing efficient processes and procedures. Monitor service quality to maintain the highest standards of guest satisfaction.
  • Financial Management: Create and manage the hotel's budget, allocating resources appropriately to various departments. Monitor financial performance, analyze variances, and implement corrective actions as needed. Drive revenue generation through strategic pricing, upselling, and innovative offerings.
  • Guest Experience: Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences. Address guest concerns and feedback promptly, striving for continuous improvement. Implement initiatives to enhance guest satisfaction and loyalty.
  • Facilities Management: Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas. Implement sustainability initiatives to minimize the hotel's environmental impact.
  • Regulatory Compliance: Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance. Maintain health and safety standards for guests and staff.
Our Culture

We value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values
  • People First: A talented, diverse, and passionate team working together with respect.
  • Integrity: Honesty and accountability to ourselves and colleagues.
  • Excellence: Surpassing expectations through dedication and innovation.
Qualifications

To succeed in this role, you should have:

  • A proven track record as a successful leader in a hotel or resort General Manager role for a minimum of 3 years.
  • A minimum of 5 years of full-service hospitality experience, preferably at a Marriott.
  • A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
  • Exceptional leadership and communication skills.
  • Problem-solving abilities and critical thinking skills.
  • The flexibility to adapt to varying shifts, including weekends and holidays.
  • A commitment to maintaining a positive and organized work environment.
Compensation

The compensation for this position is $160,000.00/Yr. - $190,000.00/Yr. based on qualifications and experience.