General Hotel Director

2 months ago

Burlington, Massachusetts, United States Boston Marriott Burlington Full time

About Us:
At Boston Marriott Burlington, we prioritize our employees, fostering a supportive and inclusive work environment that encourages growth, development, and well-being. Our commitment to a People-First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our employees build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Boston Marriott Burlington offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Location Description:
At Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented individuals who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Boston Marriott Burlington can mean for you.

Overview:
What a great opportunity to lead the team at Boston Marriott Burlington.

Responsibilities:
As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership:

  • Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
  • Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
  • Set long-term goals and objectives for the hotel and work towards achieving them.

Team Leadership:

  • Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
  • Provide guidance, mentoring, and development opportunities to team members.
  • Encourage teamwork and open communication across all departments.

Operations Management:

  • Oversee all operational departments including front office, housekeeping, food and beverage, Human Resources, Sales, and Finance.
  • Ensure smooth day-to-day operations by implementing efficient processes and procedures.
  • Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

  • Create and manage the hotel's budget, allocating resources appropriately to various departments.
  • Monitor financial performance, analyze variances, and implement corrective actions as needed.
  • Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

  • Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
  • Address guest concerns and feedback promptly, striving for continuous improvement.
  • Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

  • Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
  • Implement sustainability initiatives to minimize the hotel's environmental impact.

Regulatory Compliance:

  • Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
  • Maintain health and safety standards for guests and staff.

Our Culture:

  • At Boston Marriott Burlington, we value, support, and recognize the unique contributions of each team member.
  • Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values:

  • People First: A talented, diverse, and passionate team working together with respect.
  • Integrity: Honesty and accountability to ourselves and colleagues.
  • Excellence: Surpassing expectations through dedication and innovation.

Qualifications:
To succeed in this role, you should have:

    • A proven track record as a successful leader as a hotel or resort General Manager role for a minimum of 3 years.
    • A minimum of 5 years of full-service hospitality experience preferably at a Marriott.
    • A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
    • Exceptional leadership and communication skills.
    • Problem-solving abilities and critical thinking skills.
    • The flexibility to adapt to varying shifts, including weekends and holidays.
    • A commitment to maintaining a positive and organized work environment.

Compensation Range:
The compensation for this position is $160,000.00/Yr. - $190,000.00/Yr. based on qualifications and experience.

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