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Clinical Equipment Specialist II
2 months ago
As a Clinical Equipment Specialist II, you will be responsible for addressing service requests to assess, troubleshoot, and execute repairs or scheduled maintenance on advanced biomedical devices, ensuring high levels of customer satisfaction through exceptional service delivery.
Key Responsibilities:
- Assess intricate biomedical equipment challenges and carry out necessary repairs.
- Conduct scheduled maintenance, safety checks, and environmental assessments while fostering strong customer relationships.
- Guide and inform colleagues regarding relevant company policies, procedures, and hospital protocols, ensuring all documentation is completed accurately.
- Maintain effective communication and collaboration with team members and other departments.
- Engage in proactive daily communication with clients to guarantee issue resolution and follow-up, enhancing customer satisfaction.
- Support the implementation of company contracts, aligning with business objectives.
- Lead and mentor technicians in both basic and advanced repair processes.
- Collaborate with local teams to ensure efficient service delivery across all assigned accounts.
- Share on-call responsibilities as needed.
- Document all repair activities and submit reports in a timely manner.
- Ensure proper management of spare parts, tools, and testing equipment, including calibration.
- Oversee the inventory of approved parts.
- Manage vendor service delivery in accordance with company policies.
Enhance and maintain your technical expertise regarding current standards, codes, and procedures for the safe and effective use of medical equipment through formal training.
May assume the role of Site Leader, directing the activities of fellow Biomedical Technicians and engaging in interactive customer relationships, including participation in safety committees or other account-related activities.
Adhere to Health and Human Services, Environmental Health and Safety regulations, and all other applicable compliance requirements.
Qualifications:
A degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field, with a minimum of 2 years of experience in servicing medical equipment; or equivalent military training with 2 years of experience in servicing electrical or mechanical devices; or a High School Diploma/GED with at least 4 years of experience in medical equipment service.
Strong analytical and communication skills, with the ability to convey technical information to customers in an easily understandable manner.
Successful candidates must pass a standard background check, including a post-offer drug screening. Compliance with customer access policies, including proof of required immunizations and potential additional drug tests or background checks, is mandatory during employment.
Physical Requirements:
Candidates must be capable of lifting, carrying, pushing, and pulling up to 35 lbs unassisted, and frequently bending, stooping, twisting, climbing, crouching, kneeling, sitting, and standing for extended periods. Candidates should also be able to reach at, above, and below shoulder level, flex and extend the neck, and possess good hand and finger dexterity.
Specific vision abilities required for this position may include color vision, close vision, distance vision, peripheral vision, and depth perception.
Willingness to be available for after-hours support or to work a rotating on-call schedule, including weekends, for urgent issues as necessary.
Quality Assurance:
Be aware of and comply with the company’s Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations relevant to this position.
Complete all required Quality and Compliance training within designated timeframes.
Promptly identify and report any customer quality or compliance concerns to the Quality Organization.
GE HealthCare offers a supportive work environment, opportunities for professional growth, challenging career paths, and competitive compensation.
GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
GE HealthCare will only employ individuals who are legally authorized to work in the United States for this position. Any employment offer is contingent upon the successful completion of a drug screening, as applicable.
While GE HealthCare does not currently mandate COVID-19 vaccinations for U.S. employees, some customers may have vaccination requirements that apply to certain employees.
Relocation Assistance:
Yes
