Academic Support Specialist

2 weeks ago


Pensacola, Florida, United States Pensacola Christian College Full time

Committed to Educational Excellence and Customer Support

As an Academic Support Specialist, you will play a vital role in assisting students and families through various communication channels including phone calls, emails, and chats.

Your responsibilities will include processing both paper and digital coursework, ensuring accurate documentation of grades and information in accordance with established procedures.


Coursework Evaluation
Evaluate student submissions by grading assignments and digital assessments with a minimum accuracy of 85%. Ensure that grades and relevant information are documented accurately.

Support for Grading Team
Provide assistance to fellow graders by addressing and resolving intricate student-related issues.

Customer Interaction

Deliver exceptional academic support by managing incoming customer calls, striving to meet targets of 98% call response rate, an average conversation duration of 5 minutes, and maintaining a minimum availability of 75%.

Office Management Assistance
Supervise the workflow across various grade levels. Respond to chats and emails, and perform additional office responsibilities as required.

FLSA Status - Scanning (Non-exempt)

Educational Qualifications
A college degree or high school diploma is required.

Professional Experience
Minimum of 1 year experience in computer applications and at least 1 year of teaching experience with Abeka.

Required Skills and Abilities
Proficient in computer use, familiar with Microsoft Applications, strong oral communication skills, fluency in verbal and written English, eagerness to learn department-specific software, and effective written communication abilities.


Ideal candidates should be committed Christians who are passionate about guiding young individuals in serving God. They should be dedicated to educating students based on biblical principles and strive for excellence as educators who honor Christ as the ultimate source of wisdom and knowledge.

Applicants must align with the mission, purpose, objectives, doctrinal stance, educational philosophy, and commitments of Pensacola Christian College.

The organization reserves the right to fill this position at a different grade level based on ministry requirements. An assessment may be part of the selection process.

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