Technical Support Specialist
4 days ago
Avid Technology Professionals, LLC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance and support to our clients.
Key Responsibilities- Technical Support: Provide Tier I and Tier II technical support to clients, including troubleshooting, diagnosis, and resolution of technical issues.
- Problem Identification and Resolution: Identify and resolve technical problems in a timely and efficient manner, ensuring minimal disruption to clients.
- Communication and Escalation: Communicate effectively with clients and internal stakeholders to resolve technical issues, and escalate complex problems to senior technical staff as needed.
- Data Analysis and Reporting: Analyze technical data and provide regular reports to management on technical issues and trends.
- Equipment Maintenance and Repair: Perform routine maintenance and repairs on technical equipment as needed.
- Education: High school diploma or equivalent required.
- Experience: 6+ years of directly relevant experience in technical support and escalation.
- Skills: Strong technical skills, including experience with M365, Call Distribution Systems, Red Hat, Microsoft Windows, VMware, and SharePoint.
- Certifications: ITIL certification and DoD M Compliance at IAT Level I.
- Experience with Agile Environment: Experience working in an Agile environment.
- Experience with ITIL Methodology: Experience with ITIL methodology.
- Experience with Shell Scripts: Experience with shell scripts, including Bourne, C, Krone, Bash, and Perl.
- Experience with Networking and Security: Experience with TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, and storage arrays.
Avid Technology Professionals, LLC is a premiere provider of software and systems engineering, and acquisition program management services for the community. We are actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors.
-
Technical Support Specialist
2 weeks ago
Pensacola, Florida, United States SMKSoft Inc Full timePosition Title: Service Desk SpecialistCompany: SMKSoft IncLocation: HybridOverview:The Service Desk operates in a dynamic environment, providing 24/7 support for our organization. This role serves as the initial point of contact for Enterprise Technology Services (ETS), focusing on resolving customer incidents, addressing inquiries, and facilitating Service...
-
Technical Support Specialist
2 weeks ago
Pensacola, Florida, United States SMKSoft Inc Full timePosition Title: Service Desk SpecialistCompany: SMKSoft IncLocation: Remote (Hybrid)Overview:The Service Desk operates in a dynamic environment that functions around the clock to support our organization. This role serves as the initial point of contact for Enterprise Technology Services (ETS), focusing on resolving customer incidents, addressing inquiries,...
-
Technical Support Analyst
2 weeks ago
Pensacola, Florida, United States Seneca Resources Full timePosition Overview:We are seeking a dedicated Service Desk Specialist to provide exceptional technical support and assistance.Work Schedule: Monday - Friday, 8am - 12pm CentralKey Responsibilities:Execute assigned duties related to Service Desk, Help Desk, and Technical Support.Deliver daily operational support for service execution.Address internal service...
-
Technical Support Analyst
1 week ago
Pensacola, Florida, United States Seneca Resources Full timePosition Overview:We are seeking a dedicated Service Desk Specialist to provide exceptional technical support and assistance.Work Schedule: Monday - Friday, 8am - 12pm CentralKey Responsibilities:Execute assigned duties related to Service Desk and Technical Support.Deliver daily support for the effective execution of services.Address internal service...
-
Pensacola, Florida, United States Ampcus Full timeAmpcus Inc. is a leading provider of technology and business consulting services. We are seeking a highly motivated and skilled individual to join our team as a Contractor (Service Desk - Part Time) in our Pensacola, FL location.**Job Summary:**We are looking for a talented and experienced technical support specialist to provide exceptional customer service...
-
Pega Support Specialist
16 minutes ago
Pensacola, Florida, United States Navy Federal Credit Union Full timeAbout the RoleNavy Federal Credit Union is seeking a highly skilled Pega Support Specialist to join our team. As a Pega Support Specialist, you will be responsible for providing technical support and guidance to our customers and internal teams.Key ResponsibilitiesProvide tier 2 and 3 technical support for Pega applications, addressing customer issues and...
-
IT Support Specialist
2 weeks ago
Pensacola, Florida, United States Novel Applications of Vital Information Full timeResidency Status: ALL Candidates Must Be A U.S. Citizen Clearance: Candidates Must possess an Active TS with SCI eligibility or TSSCI clearance for consideration. Clearance Notice: *Candidates without the required clearance will NOT be considered for this position.* Time Type: Full-Time, Daytime Schedule Relocation Fees: No Salary: $54k with Benefits Company...
-
Operations Support Specialist
2 weeks ago
Pensacola, Florida, United States NavitsPartners Full timeJob OverviewOperations Support SpecialistKey Responsibilities:Oversees and manages the execution of programs and associated hardware on mainframe and/or distributed computing environments to ensure optimal service levels and system uptime.Coordinates production schedules, ensuring that necessary job control language, operational documentation, and data...
-
Healthcare Support Specialist
2 days ago
Pensacola, Florida, United States State of Florida Full timeAbout the Role:The State of Florida is seeking a skilled Healthcare Support Specialist to provide critical support to the Tuberculosis (TB) Control Program. As a key member of our team, you will play a vital role in maintaining the integrity of our department by ensuring accurate and reliable information is provided to staff, visitors, and clients.Key...
-
Healthcare Support Specialist
2 weeks ago
Pensacola, Florida, United States West Florida Medical Center Clinic PA Full timeJob OverviewPOSITION SUMMARYA Healthcare Support Specialist is responsible for executing administrative and select clinical tasks under the guidance of a licensed physician. The administrative responsibilities may encompass organizing appointments, managing patient records, and processing information for insurance claims. Clinical responsibilities may...
-
Healthcare Support Specialist
2 weeks ago
Pensacola, Florida, United States West Florida Medical Center Clinic PA Full timeJob OverviewPOSITION SUMMARYA Healthcare Support Specialist is responsible for performing a variety of administrative and clinical tasks under the supervision of a licensed physician. The role encompasses essential functions that contribute to the efficient operation of the medical office and the well-being of patients.KEY RESPONSIBILITIESIdentify yourself...
-
Medical Support Specialist RN
4 days ago
Pensacola, Florida, United States BioLife Plasma Services Full timeAbout the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a critical role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility to donate plasma, manage donor adverse events, review laboratory test results, and notify donors of unsuitable test results.Key...
-
Healthcare Support Specialist
2 weeks ago
Pensacola, Florida, United States West Florida Medical Center Clinic PA Full timeJob OverviewPOSITION SUMMARYA Healthcare Support Specialist is a versatile professional trained to assist in various functions within a medical facility under the direct oversight of a licensed physician. This role is integral to patient care management, clinical procedure execution, and appointment scheduling, as well as handling necessary referrals,...
-
MRI Imaging Support Specialist
2 weeks ago
Pensacola, Florida, United States Baptist Health Care Full timePosition Overview The MRI Imaging Support Specialist plays a crucial role in facilitating various essential tasks that encompass administrative, patient care, and technical responsibilities to enhance the functionality of the imaging department. This role is pivotal in assisting with imaging examinations and procedures across diverse environments, thereby...
-
Environmental Support Specialist
1 week ago
Pensacola, Florida, United States 24 Seven Talent Full time**Job Summary**24 Seven Talent is seeking an experienced Environmental Support Specialist to provide critical support to our client's global operations. As a key member of the team, you will be responsible for providing environmental support to our client's operations in the USA, with a focus on remote and onsite support.**Key Responsibilities**• Provide...
-
Kitchen Support Specialist
4 days ago
Pensacola, Florida, United States Miller's Ale House Full timePosition Overview:As a Kitchen Support Specialist at Miller's Ale House, your role is crucial in maintaining the efficiency of our culinary operations. You will be responsible for ensuring that all dishware and kitchen utensils are impeccably clean and readily available for our culinary team.Key Responsibilities:1. **Maintain Cleanliness:** Ensure a...
-
Peer Support Specialist
5 days ago
Pensacola, Florida, United States LifeView Group Full timeAbout the RoleThe Peer Specialist will function as a member of a multidisciplinary team to provide peer support, advocacy, coaching, mentoring, behavior modeling, assistance, and guidance for clients. The ideal candidate will promote positive and collaborative relations with team members and the community.Key ResponsibilitiesProvide peer support and advocacy...
-
Medical Support Specialist
2 weeks ago
Pensacola, Florida, United States Ascension Full timeJob SummaryWe are seeking a highly skilled Medical Support Specialist to join our team at Ascension. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and support to our healthcare team.Key ResponsibilitiesAssist with the examination and treatment of patients under the direction of a physician.Perform select...
-
Veteran Support Specialist
2 weeks ago
Pensacola, Florida, United States Insight Global Full timeJob OverviewInsight Global is seeking dedicated Veteran Support Specialists to join a client committed to delivering extensive assistance and services to veterans in need. The organization's mission focuses on empowering veterans to achieve fulfilling lives by providing support in areas such as housing, healthcare, employment, and other vital services.Role...
-
Peer Support Specialist
7 days ago
Pensacola, Florida, United States LifeView Group Full timeAbout the RoleThe Peer Specialist will function as a member of a multidisciplinary team to provide peer support, advocacy, coaching, mentoring, behavior modeling, assistance, and guidance for clients. The ideal candidate will promote positive and collaborative relations with team members and the community.Key ResponsibilitiesProvide peer support and advocacy...