Front Desk Representative

5 days ago


Round Rock, Texas, United States Hotel Equities Full time
Job Summary

Hotel Equities is seeking a highly skilled and customer-focused Front Desk Representative to join our team at the Courtyard Austin Round Rock in Round Rock, Texas. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a seamless and enjoyable experience for all visitors.

Key Responsibilities
  • Guest Services: Greet and welcome guests upon arrival, register guests into the computer, and provide accurate and timely information and services.
  • Front Desk Operations: Accept payment for guests' accounts, maintain a house bank, and make deposits and accurate reports of receipts daily.
  • Customer Complaint Resolution: Promptly respond to and resolve guest complaints in a professional and courteous manner.
  • Communication: Answer telephone calls promptly and properly, being polite, courteous, and friendly.
  • Reservations and Check-in/Check-out: Be friendly, thorough, accurate, and efficient in taking reservations, performing check-ins, and check-outs.
Additional Responsibilities
  • Shuttle and Transportation Services: Operate or assist with shuttle or transportation services in a timely and courteous manner.
  • Guest Assistance: Assist guests with luggage upon their arrival to and departure from the hotel, use guests' names, and be knowledgeable and helpful about the local area, the hotel, and hotel services.
  • Message Handling: Handle messages, wake-up calls, mail, and faxes properly.
  • Laundry and Dry Cleaning: Assist guests with laundry and dry cleaning needs.
  • VIP Services: Know of incoming VIPs and follow all applicable Company Standard Operating Procedures.
Requirements and Qualifications
  • Education: High School diploma or equivalent.
  • Experience: Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Good communication skills, both verbal and written, basic computational ability, basic computer skills, and extensive knowledge of the hotel, its services, and facilities.
  • Physical Demands: Ability to stand and exert well-paced mobility for up to 4 hours in length, lift up to 15 lbs occasionally, and perform other physical demands of the job.
Benefits
  • Team-Driven Culture: Hotel Equities offers a team-driven and values-based culture.
  • Medical and Dental Benefits: Medical, dental, and vision benefits are available to eligible employees.
  • Vacation and Holiday Pay: Vacation and holiday pay are provided to eligible employees.
  • Same-Day Pay: Same-day pay is available to eligible employees.
  • Employee Assistance Program: An employee assistance program is available to eligible employees.
  • Career Growth Opportunities: Hotel Equities offers career growth opportunities and a manager training program.
  • Reduced Room Rates: Reduced room rates are available to eligible employees throughout the portfolio.
  • Third-Party Perks: Third-party perks, including movie tickets and attractions, are available to eligible employees.
  • 401(k) Plan: A 401(k) plan is available to eligible employees.
  • Employee Discount: An employee discount is available to eligible employees.
  • Flexible Schedule: A flexible schedule is available to eligible employees.
  • Flexible Spending Account: A flexible spending account is available to eligible employees.
  • Life Insurance: Life insurance is available to eligible employees.
  • Parental Leave: Parental leave is available to eligible employees.
  • Referral Program: A referral program is available to eligible employees.


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