Customer Care Associate

2 weeks ago

Round Rock, Texas, United States Extra Space Full time

Job Overview

As a Customer Service Specialist, you will join a dynamic team that values diversity and fosters a positive workplace culture. We provide competitive compensation, a healthy work/life balance, and ample career advancement opportunities.

Extra Space Storage is recognized as the leading storage provider with a vast network of over 2,000 locations across the country. We seek individuals who are dependable, effective communicators, and genuinely passionate about assisting customers.

Benefits We Provide

  • A work/life balance that allows for a 5-day work week (no Sundays) and ensures you are off by 6 PM.
  • A vibrant company culture with growth potential available nationwide.
  • Attractive starting salary plus opportunities for monthly bonuses.
  • Paid Time Off that accumulates throughout the year, increasing with tenure.
  • Generous 401(k) matching options with Traditional and/or ROTH plans.
  • Affordable health insurance options with an annual employer contribution of up to $1,000 towards a Health Savings Account.
  • Participation in our EXTRAHealthy Wellness Program, which offers rewards towards your medical premiums.
  • Support for educational pursuits, including assistance for those seeking a bachelor’s degree.
  • Access to BenefitHub discounts on various products and services.

Your Responsibilities

  • Deliver exceptional customer service.
  • Achieve sales targets through unit rentals, insurance sales, and moving supplies.
  • Assist new customers with rental procedures and agreements.
  • Maintain the cleanliness and organization of facilities, including tasks such as sweeping and changing light bulbs.
  • Work autonomously on daily assignments while collaborating with team members.
  • Occasionally run errands for the facility and travel to other locations as needed.

Your Qualifications

  • Previous customer service experience is preferred (e.g., retail, hospitality, sales roles).
  • Proficient computer skills.
  • A valid driver’s license and reliable transportation.
  • A high school diploma or GED equivalent.
  • We encourage applicants with experience in roles such as Sales Associate, Customer Service Representative, Retail Associate, Hospitality, Front Desk Agent, Leasing Agent, and similar positions to apply.

At Extra Space Storage, we embrace diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Extra Space Storage

As the second largest operator of self-storage facilities in the U.S., Extra Space Storage has revolutionized the storage industry since our inception in 1977. Our success is built on strong partnerships with stakeholders, partners, investors, and customers, driven by a dedicated workforce in an innovative corporate environment.

Our Team Makes Us Extraordinary

We believe that knowledge is power and experience is invaluable. Therefore, we strive to attract the best talent for every role at Extra Space Storage. Every position contributes to our success, from executive management to on-site managers and call center representatives.

Offering a Career Path Paved with Innovation and Satisfaction

To attract top candidates, we are committed to ensuring high job satisfaction, which is reflected in our exceptional employee retention rates. We recognize that our success is tied to our team’s passion for their work.

At Extra Space, every employee is valued and knows their contributions are essential to the team, customers, and the company. We offer a challenging and rewarding career path, complemented by a fun work culture and outstanding office environments.

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