Front Office Operations Manager

2 days ago

Salt Lake, Utah, United States HHM Hotels Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at HHM Hotels. As a key member of our hotel operations team, you will be responsible for managing the front office operations, ensuring exceptional guest service, and driving revenue growth.

Key Responsibilities

  • Lead and manage the front office team, ensuring they perform in accordance with established brand standards and HHM core values.
  • Monitor and analyze guest satisfaction scores, identifying areas for improvement and implementing strategies to increase departmental and overall guest satisfaction.
  • Oversee all front office financial operations, ensuring compliance with accounting controls and procedures.
  • Develop and implement daily, weekly, monthly, and annual department-wide budgets and forecasts, reviewing and submitting for approval as required.
  • Supervise all guest services department managers, providing guidance and support to ensure seamless operations.
  • Review and respond to guest correspondence and incident logs, directing staff accordingly.
  • Oversee all vendor and personnel contracts throughout the hotel, ensuring compliance with company policies and procedures.
  • Monitor occupancy of guest room space, ensuring efficient use and minimizing overbooking.
  • Create and implement action plans to remedy guest service deficiencies, ensuring timely and effective resolution.
  • Follow sustainability guidelines and practices related to HHM's EarthView program, promoting environmentally responsible operations.
  • Practice safe work habits, wearing protective safety equipment and following MSDS and OSHA standards.

Requirements

  • Associate's or Bachelor's degree preferred.
  • 2 to 5 years hospitality-related experience, with a proven track record of success in front office operations.

About Us

HHM Hotels is an equal-opportunity employer, committed to diversity and inclusion. We believe in creating a work environment that values and respects all individuals, promoting a culture of excellence and teamwork.

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