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Home-based Front Desk Coordinator

2 months ago

Houston, Texas, United States LoneStar Voyages Full time
Job Title:

Home-based Front Desk Receptionist

Company Overview:

LoneStar Voyages is a travel company that offers unforgettable experiences to its clients. We are dedicated to providing exceptional service and creating memories that last a lifetime.

Position Summary:

We are seeking a Home-based Front Desk Receptionist to join our team. In this role, you will serve as the initial point of contact for our clients, providing exceptional customer service and ensuring seamless communication.

Key Responsibilities:
  • Act as the first point of contact for clients, managing inquiries, reservations, and providing assistance remotely.
  • Assist with scheduling appointments, meetings, and travel arrangements for clients, ensuring accuracy and efficiency.
  • Provide personalized recommendations and assistance to clients, offering insights and expertise to enhance their travel experiences.
  • Liaise with travel partners and vendors to coordinate bookings, confirmations, and updates, maintaining clear communication and accuracy.
  • Address any issues or concerns that may arise promptly, providing assistance and solutions to ensure client satisfaction.
  • Maintain organized records of client interactions, appointments, and other relevant information, ensuring confidentiality and compliance with company policies.
  • Collaborate with team members to support the overall success of the department and ensure a positive client experience.
Benefits:
  • Competitive salary commensurate with experience.
  • Comprehensive health, dental, and vision insurance plans.
  • Retirement savings plan with company contributions.
  • Paid vacation, holidays, and sick leave.
  • Opportunities for professional development and career advancement.
  • Travel perks and discounts on vacation packages, accommodations, and more.
  • Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.
Qualifications:
  • Previous experience in customer service, reception, or a related field is preferred.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
  • Proficiency in using office software and online communication platforms.
  • Passion for travel and a willingness to learn about different destinations and travel preferences.
  • Ability to work independently and as part of a remote team in a fast-paced environment.
  • Flexibility to adapt to changing priorities and client needs.