Customer Service Specialist

23 hours ago


Frederick, Maryland, United States videojet Full time

Job Summary

The Customer Service Specialist is a key role in Videojet's customer interaction, providing daily service and support to our customers. This position requires a unique blend of technical and commercial skills, with a focus on delivering exceptional customer satisfaction.

Key Responsibilities

  • Create and grow multiple aspects of our business through supporting regional and company goals.
  • Improve customer satisfaction by delivering the highest customer service in our industry.
  • Identify, own, and track any issues with an account, according to call escalation procedure, to reach resolution.
  • Receive and utilize highly advanced technical training at customer accounts on a daily basis.
  • Technical Agility- Mechanical, Electrical, Electronics, Pneumatics, Hydraulics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills.
  • Strong Interpersonal and Communication skills. Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times.
  • Sense of Urgency - Having the drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer.
  • Adaptability-being able to think quickly and respond positively to change.

Requirements

  • Technical Degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history.
  • Be able to lift up to 50lbs. and stand, lift, stretch, bend, and squat throughout the day.
  • Must be comfortable with day travel- home most evenings but occasional overnight travel.

About Videojet

Videojet Technologies is a world-leader in the product identification market, providing in-line printing, coding, and marking products, application specific fluids, and product life cycle services. Our goal is to partner with our customers in the consumer packaged goods, pharmaceutical, and industrial goods industries to improve their productivity, to protect and grow their brands, and to stay ahead of industry trends and regulations.

What We Offer

  • A base salary, service incentive bonus, full benefits including medical, dental, and 401k match from your first day of employment.
  • Car, smartphone, and a great opportunity to grow

Equal Opportunity Employer

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.



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