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Cafe Customer Service Specialist

2 months ago


Frederick, Maryland, United States The Common Market Full time
Job Overview:

The Common Market is seeking a dedicated Cafe Customer Service Specialist to join our team. This role focuses on delivering exceptional service and high-quality food and beverages to our customers.

Key Responsibilities:
  • Customer Engagement: Deliver friendly and prompt service to all patrons, ensuring their satisfaction with our offerings.
  • Food and Beverage Preparation: Prepare and serve a variety of items including smoothies, gourmet coffee, fresh juices, deli meats, and sandwiches, adhering to quality standards and recipes.
  • Transaction Processing: Utilize the POS system to efficiently handle transactions, ensuring accurate entry of all payment methods.
  • Inventory Oversight: Manage inventory by stocking, rotating, and storing products in accordance with established procedures to maintain quality and safety.
  • Sanitation Standards: Uphold a clean and sanitary work environment, ensuring safe handling of products and compliance with health regulations.
  • Operational Duties: Execute opening and closing tasks, including cleaning equipment, sanitizing surfaces, and managing waste disposal.
  • Company Values: Embrace and support the core values of The Common Market, demonstrating adaptability and composure in challenging situations.
Qualifications:
  • Education: High School Diploma or equivalent required, with at least one year of experience in retail or food service preferred.
  • Skills: Proficient in measuring ingredients, capable of working in various temperatures, able to stand for extended periods, and experienced with POS systems.
  • Work Availability: Must be flexible to work various shifts, including weekends.
  • Dress Code: Required to wear closed-toe, skid-resistant shoes, a head covering, and long pants.