Motel Room Attendant

4 weeks ago


Norfolk, Virginia, United States Silver Bay LLC Full time
Job Summary

Clean and supply all daily assigned rooms and report any damage, mechanical deficiencies, or suspicious activities to ensure guest satisfaction.

The Econolodge at Naval Station Norfolk offers a competitive wage and bonus program.

  • Clean guest rooms and stock with appropriate supplies while following safety and security procedures.
  • Use correct cleaning chemicals for designated surfaces.
  • Empty trash containers and ash trays, if applicable.
  • Remove any Room Service trays to service elevator landing.
  • Remove all dirty terry products and replace with clean.
  • Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower, and floor.
  • Replace facial, toilet tissue, and bathroom amenities in correct amount and location.
  • Remove dirty bed linen and replace according to hotel standards.
  • Replace closet amenities.
  • Dust pictures, mirrors, and furniture.
  • Clean all lamps and light switches.
  • Ensure the presence of all printed collateral and in good condition.
  • Vacuum carpet in guest room.
  • Update status of rooms cleaned via telephone and assignment sheet.
  • Cleaning the windows and balcony, if applicable.
  • Retrieve, stock, restock, and store the housekeeping cart according to prescribed housekeeping, safety, and security procedures.
  • Receive assigned section, keys, supplies, and any priority room requests from the Supervisor.
  • Turn in keys and unused supplies at end of shift.
  • Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
  • Report any missing articles, damage, or mechanical problems to the Housekeeping Supervisor and turn in articles left in room.
  • Coordinate with Housekeeping Manager on work priorities and provide assistance when needed.

Requirements

Education

No formal education required.

Experience

Prior housekeeping experience desirable.

Company Description

The Econolodge at Naval Station Norfolk is unique in that its primary guest is part of the US Military.


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