Funeral Service Assistant
1 month ago
At Service Corporation International, we're dedicated to celebrating lives and supporting our associates. As a Funeral Attendant, you'll play a vital role in ensuring our services run smoothly and as planned.
Key Responsibilities:- Prepare rooms for ceremonies, including setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, caskets, and urns.
- Greet visitors, provide programs, answer questions, and offer funeral services information.
- Assist with the preparation of the deceased and casket, including dressing the casket, adjusting clothing and jewelry, and transporting the casket through hallways.
- Drive family members to the cemetery site and assist with pallbearer duties.
- Following services, remove, clean, and properly store company property, as well as package, load, or deliver family mementos, keepsakes, and flowers.
- Courteously answer phones, screen callers, and take 'first call' information.
- Notify staff members when appointments arrive and escort guests to the appropriate room.
- Maintain the reception area and refreshments, including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming.
- Review various documents for accuracy and enter data into proprietary systems.
- Receive deliveries and perform other mailroom tasks, such as making copies, scanning, faxing, and folding/ preparing memorial materials.
- Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to their destination, which may include family residences, care centers, or funeral homes.
- May transport the deceased to the funeral home.
- Wash, vacuum, and clean vehicles to ensure they are presentable.
- Fuel vehicles as necessary, following safety guidelines and expenditure processes.
- High School Diploma or equivalent.
- Valid state-issued driver's license with an acceptable driving record.
- No prior work experience required, but funeral industry experience is preferred.
- Ability to follow instructions given over the phone or in person.
- Ability to use a personal computer and type.
- Ability to work and communicate effectively with others.
- Ability to work with kindness and compassion for the deceased and their families.
- Ability to maintain composure in challenging situations.
- Good verbal and written communication skills.
- Ability to maintain confidentiality.
- Ability to work with colleagues to accomplish tasks.
- Ability to work evenings and weekends.
- Ability to lift up to 50 pounds and push/pull up to 200 pounds.
When considering the work hours associated with this job, the following factors may apply:
- Work indoors and outdoors during all seasons and weather conditions.
- Professional dress is required when in contact with families.
- Drive company-owned vehicles, with and without passengers, in the surrounding community with varying traffic conditions.
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