Room Attendant

2 days ago


Norfolk, Virginia, United States Harmony Hospitality Full time
Job Summary

The Room Attendant is a key member of our housekeeping team, responsible for ensuring the highest level of cleanliness and product presentation in our guest rooms and public areas. This role requires attention to detail, strong communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Clean and maintain guest rooms, including bathrooms, bedrooms, and public areas, to the highest standards of cleanliness and presentation.
  • Strip and make beds, change linens, and replenish amenities as needed.
  • Dust and polish furniture, fixtures, and equipment, and ensure all surfaces are clean and free of dust and debris.
  • Check under beds and in closets for lost items and report any findings to the Lost and Found department.
  • Maintain the cleanliness of public spaces, including the lobby, public restrooms, offices, elevators, and stairways.
  • Push and pull vacuum equipment, empty trash, and restock supplies as needed.
  • Sign for room keys, retrieve, and push to assigned rooms, and restock carts weighing up to 150 pounds.
  • Visually inspect rooms for cleanliness and appearance, and signify completion for room.
  • Report any repairs or maintenance problems to the supervisor.
  • Greet guests in hallways or in passing, and ask if they are enjoying their stay.
  • Respond to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
  • Report any suspicious persons, activities, or hazardous and unsafe conditions to the immediate supervisor or a management employee.
Requirements
  • Ability to push and/or pull equipment weighing up to 150 pounds.
  • Ability to lift and carry objects weighing an average of 25-50 pounds.
  • Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
  • Ability to communicate effectively with other employees, as well as guests.
  • Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of rooms as specified by management.
  • Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.
Education and Experience
  • Education - High school diploma preferred.
  • Experience - No previous experience needed.


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