Operations Manager

4 days ago


Indianapolis, Indiana, United States AAA Full time

About AAA Hoosier Motor Club

AAA Hoosier Motor Club is a leading provider of emergency roadside assistance, retail discounts, and a variety of products and services to its 400,000 members across Indiana. With a strong presence in the state, the company operates 11 retail branch offices and employs 300 staff members.

Job Summary

We are seeking an experienced Operations Manager to join our team. The successful candidate will be responsible for supervising the My Pit Crew Operations within Hoosier Motor Club territory, ensuring that AAA members and other customers receive exceptional service in a timely and cost-effective manner.

Key Responsibilities

  • Directly supervise the My Pit Crew Operations team, ensuring efficient direction, assignment, control, and deployment of personnel and equipment.
  • Provide leadership to staff in technical and administrative functions, encouraging development and improvement.
  • Oversee service for all local customers, including private individuals and corporate accounts.
  • Actively pursue acquisition of new customers and maintain existing relationships.
  • Achieve growth and meet sales targets by successfully maintaining and developing commercial sales.
  • Screen and interview applicants, ensuring adequate staffing.
  • Ensure all departmental standards and goals are achieved, including safety, revenue, budgetary constraints, and productivity.
  • Evaluate staff job performance, conduct appraisals, and recommend salary increases, promotions, or disciplinary actions.
  • Develop and maintain productive relations with staff, Fleet Operations, and other departments.
  • Assist Director Fleet Operations with investigations and resolutions of complaints.
  • Purposefully improve own skills and abilities for upward mobility within the organization.
  • Confer with customers, supervisors, vendors, and other personnel to exchange information and resolve problems.

Requirements

  • High School Education or GED required; Bachelor's degree from a four-year college or university preferred.
  • Minimum of four years' experience in the automotive services industry, with a proven track record of KPI management, sales growth, customer service, and revenue generation.
  • Supervisory or management experience required.
  • Demonstratable experience within the automotive service industry.
  • Valid driver's license in accordance with the AAA Associate Driver Safety Guide.


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