Customer Service Operations Manager

2 days ago


Indianapolis, Indiana, United States Service Plus Heating Cooling & Plumbing Full time
Job Summary

We are seeking a highly skilled Customer Service Operations Manager to lead our call center team. The ideal candidate will have a strong background in customer service, leadership, and team management.

Key Responsibilities:

  • Develop and implement customer service strategies to improve call center performance
  • Lead and manage a team of customer service representatives and dispatchers
  • Analyze call center data and metrics to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service experience

Requirements:

  • 5+ years of experience in customer service or call center management
  • Proven track record of improving customer satisfaction and call center performance
  • Strong leadership and team management skills
  • Ability to analyze data and make informed decisions

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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