Account Representative

4 days ago


Houston, Texas, United States Daniel Lottinger - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Account Representative at Daniel Lottinger - State Farm Agent. As an Account Representative, you will play a critical role in generating exceptional client experiences that drive the growth of our insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with existing customers to ensure their needs are met and exceeded.
    • Follow up with customers as needed to ensure satisfaction and identify opportunities for growth.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Drive Business Growth
    • Use exemplary communication skills to efficiently meet the needs of customers while promoting the development of our business.
    • Identify and pursue new business opportunities to drive growth and revenue.
Requirements
  • Dedicated to Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Effective Communication Skills
    • Communicate effectively with customers, colleagues, and management to ensure seamless execution of business objectives.
  • Problem-Solving and Adaptability
    • Proactively identify and resolve customer issues in a timely and professional manner.
    • Adapt to changing business needs and priorities to ensure continued growth and success.
Benefits
  • Competitive Compensation
    • Salary pay plus commission/bonus structure to drive performance and reward success.
  • Opportunities for Advancement
    • Opportunities for career growth and advancement within our agency.
  • Valuable Career Experience
    • Gain valuable experience in the insurance industry and develop skills in customer service, sales, and business development.


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