Network Support Specialist

3 weeks ago


Broomfield, Colorado, United States BAE Systems USA Full time
Job Summary

We are seeking a highly skilled Network Support Specialist to join our team at BAE Systems USA. As a key member of our Enterprise Assurance Strategic Capabilities Unit, you will play a critical role in delivering critical assurance disciplines that protect and enable people, data, and missions.

Key Responsibilities
  • Respond to customer requests for assistance with computer software/hardware.
  • Provide troubleshooting for software, installation of software.
  • Troubleshoot networking issues – LAN and Wireless.
  • Support small scale projects.
  • Document and update existing IT processes.
  • Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
  • Receiving equipment and conducting inventory.
  • Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
  • Maintain a regular and predictable work schedule.
  • Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units, and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
Working Conditions

This position requires regular in-person engagement by working on-site five days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required.

Requirements
  • High School diploma or equivalent plus 4 years or more related experience; or a related 2-year technical degree and 2 years or more related experience.
  • Each higher-level related degree, i.e., Bachelor's or Master's, may substitute for two years of related experience.
  • Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
  • A current, active TS/SCI CI Polygraph security clearance is required.
  • Good customer service skills.
  • Good communication skills.
  • Advanced knowledge of PC software and networking: classes and/or experience.
  • Advanced understanding of Desktop/Laptop PC Hardware and components.
  • Advanced understanding of Windows 7 and 10 desktop operating systems.
  • Advanced understanding of Windows Office 365 Pro Plus suite.
  • Ability to support Apple iPhones.
  • Experience with Service Now or other trouble ticketing tools.
  • Ability to prioritize, organize and coordinate simultaneous tasks/projects.
  • Ability to perform job functions with little or no direct supervision.
  • Ability to achieve 8570 DoD certification.
Benefits

At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave.



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