Network Support Specialist
5 days ago
We are seeking a highly skilled Network Support Specialist to join our team at VetJobs. As a Network Support Specialist, you will be responsible for providing technical support and troubleshooting for computer software and hardware, as well as network and voice-related issues.
Key Responsibilities:- Respond to customer requests for assistance with computer software and hardware.
- Provide troubleshooting for software, installation of software.
- Troubleshoot networking issues - LAN and Wireless.
- Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
- Receive equipment and conduct inventory.
- Maintain a regular and predictable work schedule.
- Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
- Perform other duties as necessary.
This position requires regular in-person engagement by working on-site five days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required.
Requirements:- High School diploma or equivalent plus 3 years or more related experience or a related 2-year technical degree and 1 year or more related experience.
- Good customer service and communication skills.
- Intermediate knowledge of PC software and networking: classes and/or experience.
- Intermediate understanding of Desktop/Laptop PC Hardware and components.
- Intermediate to Advanced understanding of Windows 7 and 10 desktop operating systems.
- Advanced understanding of Windows Office 365 Pro Plus suite.
- Ability to support Apple iPhones.
- Experience with Service Now or other trouble ticketing tools.
- Ability to prioritize, organize and coordinate simultaneous tasks/projects.
- Ability to perform job functions with little direct supervision.
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