Technical Operations Associate
7 days ago
About the Role:
We are seeking a highly skilled and motivated IT Support Specialist to join our team at SeaWorld Parks & Entertainment. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our employees.
Key Responsibilities:
- Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
- Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
- Interact professionally with other departments and outside vendors
- Manage single projects to ensure they are completed on time, on budget, and according to the customer's request
- Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
- Assist users with laptop setup and testing
- Assist with troubleshooting logical/physical networking issues
- Assist with troubleshooting complex telephony issues
- Work with IT team members on event setups and department moves
- Assist with new user network access setup
- Assist with repair parts and receiving process
Requirements:
- 1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred
- High school diploma or equivalent
- Working knowledge of Windows, Cisco IOS, and/or Avaya
- Excellent written/verbal communication skills and be comfortable speaking over a radio
- Basic math skills
- Basic analog phone troubleshooting skills
- Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management
- Able to lift up to 75 pounds and push/pull up to 150 pounds
- Able to climb ladders and be comfortable working at heights up to 100 feet
- Comfortable working around fumes/dust/odor
- Comfortable working around animals
- Able to work in all weather conditions
- Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
- Available to support an on-call rotation to assist with after-hours needs
What We Offer:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SeaWorld Parks & Entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability or covered veteran status.
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