Technical Support Specialist

2 weeks ago


Orlando, Florida, United States TEKsystems Full time
Job Overview

Contract Duration: 3-6 months

Start Date: Immediate

Position Summary

TEKsystems is seeking a highly skilled Technical Support Specialist to enhance our dynamic and fast-paced environment. This role is crucial for maintaining our technical infrastructure and ensuring that end users operate smoothly. We value dedicated, knowledgeable, and technically adept individuals who are eager to contribute to our success.

Key Responsibilities
  • Deliver technical assistance for various information technologies, including system integration, desktop troubleshooting, LAN, remote access, and Internet connectivity.
  • Provide client support and resolve technical issues through various communication channels.
  • Configure software to establish connections with call center servers.
  • Develop a comprehensive understanding of operating systems and applications related to our services.
  • Identify and rectify operational issues within client computer systems.
  • Create new user accounts utilizing company-provided software tools.
Qualifications

Education: Associate's degree or equivalent experience in Information Systems, Computer Science, or a related field.

Experience: Minimum of 2 years in technical support roles.

Skills:

  • Proficient in Microsoft Server Operating Systems and Windows Desktop Operating Systems.
  • Experience with network wiring.
  • A+ certification is preferred.
  • Exceptional oral and written communication abilities.
  • Strong problem-solving skills.
  • Ability to work independently and meet deadlines efficiently.
  • Self-motivated, detail-oriented, and organized.
  • Experience in a call center environment is a plus.
Work Environment

This position operates within a call center setting, providing essential support to our clients.

Additional Information

This role offers the opportunity to gain hands-on experience in an enterprise environment and work in state-of-the-art facilities.



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