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Technical Operations Supervisor
2 months ago
Location: Orlando, Florida (On-site position)
Overview: Join Amazing Pictures as a Technical Operations Supervisor, where you will lead a proficient technical team in our Orlando office. This position requires a strategic leader who excels in training and delegating tasks, ensuring efficient completion with a strong sense of urgency. You will report directly to the Tech Services Manager while overseeing the maintenance, troubleshooting, and enhancement of our technical infrastructure, with a focus on prompt issue resolution and ongoing improvement.
Key Responsibilities:
- Provide training and mentorship to technical staff, enhancing their capabilities and ensuring they can independently manage assigned responsibilities.
- Organize a team of technicians to address the volume of open tickets, maintaining them at a minimum while utilizing resources effectively.
- Ensure appropriate scheduling of the on-call team to assist partners promptly when repairs are necessary.
- Make informed judgments and decisions in both the presence and absence of the Tech Services Manager.
- Effectively delegate tasks to manage multiple projects concurrently, ensuring timely and high-quality outcomes.
- Lead by example in resolving urgent technical issues, showcasing problem-solving skills and sound decision-making.
- Demonstrate the ability to rectify the functionality of computer systems, printers, camera equipment, and other technical infrastructure, both front and back of house.
- Oversee the operational integrity of computer systems, printers, camera equipment, and other technical infrastructure.
- Implement and uphold rigorous maintenance schedules to minimize downtime and operational interruptions.
- Ensure all technicians adhere to proper safety protocols and utilize personal protective equipment when necessary.
- Collaborate with cross-functional teams to enhance processes and technical capabilities.
- Perform other duties as assigned to maintain operational efficiency and revenue generation for the company.
- High School Diploma or GED required.
- 3+ years of successful technical servicing of digital products in a revenue-generating environment.
- Demonstrated experience in technical leadership, with a strong ability to train, mentor, and delegate to a team.
- Excellent problem-solving abilities, with a keen sense of urgency in addressing issues.
- Strong technical background in managing computer systems, printers, and specialized equipment.
- Ability to adapt to changing conditions while guiding a team to embrace those changes.
- Outstanding communication and interpersonal skills to lead and motivate a diverse team.
- Must be able to gain access to the partners we work with and travel to various worksites as needed.
- Must be willing to travel, including out-of-state, to rectify, test, or install builds for operations.
- Clean or satisfactory DMV record and a valid Florida Driver's License, with the ability to comply with applicable laws.
- A role that empowers you to develop and lead a high-performing technical team.