Technical Product Advisor

2 weeks ago

Orlando, Florida, United States Snap-on Full time
Position Overview

As a Technical Product Advisor, you will deliver installation and technical assistance for advanced Snap-on products to both internal and external clients. This role encompasses troubleshooting, documentation, and training for the designated product line. This position allows for remote work in the Orlando, FL region, with travel requirements estimated at 60-80%.

Key Responsibilities
  • Facilitate implementation, customer education, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems.
  • Provide insights to enhance and improve products while collaborating with internal and external stakeholders to address issues.
  • Assist in the deployment of new product implementations by partnering closely with Engineering and Sales teams during product development and delivery to clients.
  • Document incoming inquiries and maintain information databases as necessary, utilizing data to prepare for service engagements.
  • Coordinate service operations for assigned products.
  • Serve as a resource for colleagues as required.
  • Stay informed about evolving industry standards and emerging technologies.
  • Engage in special projects as required.
  • Adhere to company policies and procedures.
  • Travel to client facilities, including overnight domestic travel.
  • Perform other duties as assigned.
Required Qualifications
  • Associate degree in a relevant field with 1-3 years of experience or equivalent work experience; a Bachelor's degree is preferred.
  • 1-5 years of experience in field service or technical support.
  • Basic mechanical aptitude and fundamental equipment repair skills.
  • Strong analytical skills with the capability to work independently.
  • Customer-oriented mindset.
  • Ability to acquire knowledge of a diverse range of products across multiple lines.
  • Proficient in computer skills: Familiarity with Windows operating systems and Office 365, along with experience using Service Ticket systems.
  • Capability to connect PCs to a network and troubleshoot basic PC issues.
  • Exceptional communication skills, both verbal and written, including technical writing proficiency.
  • Presentation skills with prior training experience.
  • Demonstrated organizational abilities, leadership qualities, and project coordination skills.
  • Proven ability to collaborate across functions.
  • Must successfully pass a background check to gain access to military and government facilities.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

We strongly encourage individuals from diverse backgrounds, including people of color, the LGBTQ+ community, veterans, active-duty military, parents, and individuals with disabilities, to apply. Snap-on is committed to equal opportunity employment and adheres to all applicable federal, state, and local fair employment practices and laws. Discrimination against applicants, associates, or any other covered persons for any reason, including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected under applicable law, is strictly prohibited.

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