Customer Service Administrator

4 days ago


Glendale, Arizona, United States First Tek, Inc. Full time
Job Description

We are seeking a highly skilled Customer Service Administrator to join our team at First Tek, Inc. in Glendale, AZ. The ideal candidate will have a strong background in customer service, warranty administration, and maintenance agreements.

About the Role

This is a full-time position that offers a competitive salary of $37.50 per hour, paid bi-weekly. The work schedule is Monday through Friday, with a standard 8-hour day. As a Customer Service Administrator, you will be responsible for administering warranty and maintenance agreements for customer service accounts, ensuring compliance with division business objectives and customer performance expectations.

Key Responsibilities
  • Administer Warranty and Maintenance Agreements: Evaluate customer performance requirements, delivery schedules, and reviews estimates of material and labor costs.
  • Negotiate Complex Requirements: Provide mutually acceptable solutions to customer problems that impact cost or schedule, focusing on repair process and stock allocation issues to maximize customer service levels.
  • Investigate and Resolve Claims: Collect and analyze information, coordinate with relevant functions on technical and/or quality issues, resolve customer complaints concerning invoices or billing discrepancies.
Requirements and Qualifications
  • Thorough Knowledge: Warranty and maintenance agreements, industry practices, regulations, and policies.
  • Effective Communication: Ability to effectively communicate and present information to team members, team leaders, customers, and top management.
  • Continuous Improvement: Ability to assess, lead, and implement continuous improvement in critical and/or high-impact areas.
Benefits
  • Ongoing Training: Receive training in RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.
  • 401K: Participate in a comprehensive 401(k) plan.
  • Healthcare & Dental Insurance: Enjoy comprehensive healthcare and dental insurance coverage.
  • Short-Term Disability: Have access to short-term disability benefits.
  • Direct Deposit: Benefit from direct deposit paychecks.


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