Customer Service Representative

20 hours ago


Glendale, Arizona, United States inSync Staffing Full time
Job Summary

We are seeking a highly skilled and dedicated Customer Support Representative to join our team at inSync Staffing. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and resolving any issues that may arise.

Key Responsibilities
  • Assist customers with their insurance claims by taking the initial report of a claim for auto and home.
  • Check the status of a claim and provide updates to the customer.
  • Answer questions about the claim process and provide clarity on any concerns.
  • Resolve any issues or concerns that may arise during the claims process.
  • Match the policyholder with a claims adjuster, who will determine the fault and the amount of settlement.
  • Provide information about the insurance products and services we offer.
  • Assist with customer policy changes and updates.
  • Communicate with customers via phone, email, text, or chat.
Requirements
  • High School Diploma or equivalent required.
  • 2 years' experience in a customer-facing virtual environment, leveraging internet, phone, and chat features.
  • Exceptional communication, problem-solving, and customer service skills.
  • Knowledge of the insurance industry and regulations.
Preferred Qualifications
  • 2 years of customer service experience in a fast-paced setting.
  • Capability to train and perform the job in a remote setting as required.
  • Outstanding interpersonal and strong computer navigation abilities.
  • Ability to handle several tasks simultaneously.
  • Insurance experience a plus.
  • Bilingual a plus.
Benefits
  • Health insurance
  • Health savings account
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Life insurance
  • Retirement plan

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and look forward to hearing from you.



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