Customer Service Manager
3 days ago
Job Title: Customer Service Manager
">We are seeking a highly organized and detail-oriented Customer Service Manager to join our team at Maxwell Plumb. In this role, you will play a crucial part in ensuring the smooth operation of our service calls and projects.
Salary: $26.00 - $32.00 per hour
The ideal candidate will have experience in dispatching or customer service in the HVAC or plumbing industry. Strong organizational skills and the ability to manage multiple schedules efficiently are essential for this role.
Responsibilities:
- Manage customer calls for service, ensuring prompt response and efficient allocation of resources.
- Collaborate with the team to ensure technical service work is completed within a reasonable timeframe and meets customer expectations.
- Analyze and assess technical team performance, making adjustments as needed to enhance customer satisfaction in a cost-effective manner.
Benefits:
- 401(k)
- Health insurance
- Vision/Dental
- Paid Holidays
- Paid sick time
- Paid vacation
- Bonus
- Referral program
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