Lead Plumbing Operations Supervisor

2 weeks ago


Lafayette, Indiana, United States Summers Plumbing Heating & Cooling Full time
WHY JOIN SUMMERS PLUMBING HEATING & COOLING?

This is a remarkable opportunity for a career advancement with one of the most progressive companies in the Midwest. We are seeking highly skilled HVAC Technicians or Plumbers with a background in residential service and sales who can effectively supervise field personnel.

All full-time team members receive an exceptional compensation package that includes paid holidays, vacation time, health and dental coverage, short- and long-term disability benefits, a 401K plan with company matching, and we proudly operate as an EMPLOYEE-OWNED organization (Employee Stock Ownership Plan).

We are honored to have been recognized as one of the Best Places to Work in Indiana this year.

OUR CORE VALUES
  1. Integrity: We uphold the highest standards of honesty and ethical conduct.
  2. Ownership: We take accountability for the development of our team, the organization, and ourselves.
  3. Service: We consistently strive to exceed expectations in our service delivery.
We have NEVER laid off an employee. Join our team

Key Responsibilities:
  • Oversee and guide Plumbers to ensure effective execution of repair, replacement, installation, and other tasks to achieve customer satisfaction.
  • Evaluate Plumbing Technicians' work to ensure it meets Summers' quality standards and safety protocols; provide recommendations for enhancing quality and productivity.
  • Conduct group and individual training sessions with technicians focusing on lead generation, customer service, and company policies and procedures; participate in or lead regularly scheduled departmental safety and informational meetings.
  • Ensure compliance with all company and departmental policies by Plumbing staff.
  • Train team members on technical skills, company processes, and safety regulations.
  • Ensure proper use, maintenance, and accountability of company property, vehicles, and tools.
  • Represent Summers with professionalism, honesty, and integrity in all business dealings.
  • Exhibit leadership to field technicians in the areas of customer focus and service excellence.
  • Perform additional duties as required or assigned.
Qualifications/Requirements:
  • Must possess a valid Plumbing License.
  • Ability to lift and maneuver equipment weighing up to 75 lbs.
  • Capability to crawl, climb, kneel, squat, bend, and reach overhead.
  • Must be able to climb and work from ladders.
  • Proficient in using hand and power tools.
  • Demonstrated ability to train others in technical skills and effective customer service.
  • Strong time-management and organizational skills.
  • Valid driver's license with a clean driving record.
  • Availability for flexible hours and on-call shifts as necessary.


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