Regional Quality Manager

12 hours ago

Cary, North Carolina, United States AmerisourceBergen Corporation Full time
Job Title: Regional Quality Manager

At AmerisourceBergen Corporation, we are seeking a highly skilled Regional Quality Manager to lead our quality team in delivering high-quality services to our clients.

Job Summary:

The Regional Quality Manager will be responsible for leading the regional quality team to success by managing performance, development, talent, and career development of local quality team members. The team will work in collaboration with the operations department to ensure process execution follows defined procedures, using monitoring tools such as self-inspection, deviation data analysis, and internal audit reports.

Key Responsibilities:
  1. Lead regional team of local QA associates and execute processes from the quality management system within the organization.
  2. Collaborate with the Quality Systems team on the creation, revision, and update of Local Internal Guidelines.
  3. Oversee local technical topics, including setup, maintenance, calibration, temperature mapping, and qualification of technical equipment.
  4. Assist in regional/local interpretation of regulations and oversee the assessment of deviations on a local level.
  5. Participate in investigations and local CA/PA design, provide support for inspections, ISO, and client local audits, and conduct audit responses.
  6. Support the follow-up and resolution/escalation of pending local or regional activities with the operational team.
  7. Oversee self-inspection escalation process, check reports, and bring new requirements from authorities and/or clients to Quality Engineering for process change.
  8. Support the process change as required and participate in local and global change control process and risk assessment, as applicable.
  9. Assess office and depot metrics and support implementation of local actions, escalate global trending & actions to Quality Engineering for process improvement.
  10. Ensure that local MRMs are executed in accordance with applicable guidelines and organize and facilitate regional MRM process.
  11. Oversee process of local subcontractor and supplier qualification and revise the Supplier Evaluation Program locally conducted in each office or depot.
  12. Assess QA KPIs for the region and be involved in defining actions based on the outcome, collaborate on Onboarding and training program, and participate in QA initiatives with other QA associates.
  13. Provide dedicated QA support for service lines and major accounts and participate in the budget planning for the region.
Requirements and Qualifications:

The ideal candidate will have excellent verbal and written interpersonal and communication skills in English, ability to express oneself clearly in conversations, interactions, and business writing with others, and develop and maintain good relationships with associates at all levels within the company and with external parties.

The candidate should have a high sense of integrity, transparency, and accountability in all work tasks and interactions with others, ability to pay close attention to details, aptitude for math, and good analytical skills.

Advanced use of data analysis and presentations software is required, as well as the ability to take initiatives and responsibilities, people management skills, and excellent skills in Microsoft Office (Excel, Word, and PowerPoint).

Fluency in English is a must, and the ability to travel overseas if required is a plus.

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