Regional Service Manager

3 days ago

Cary, North Carolina, United States Siemens Medical Solutions USA, Inc. Full time
Join Our Team as a Regional Service Manager

We are seeking a highly motivated and experienced Regional Service Manager to join our team at Siemens Healthineers. As a Regional Service Manager, you will be responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics.

Key Responsibilities:
  • Maximize customer loyalty and satisfaction
  • Communicate the value proposition of Siemens service to customers
  • Obtain service financial goals through revenue attainment and effective cost containment
  • Ensure compliance with FDA Good Manufacturing Practices
  • Meet annual RSM goals and metrics as established
  • Hire, develop, train, and coach Customer Service Engineers (CSEs)
  • Prioritize customer and business objectives to provide clear direction to CSEs
  • Develop long-term value-based relationships with key accounts
  • Provide additional escalation support to resolve key account issues
  • Develop proactive account plans to prevent or predict issues
  • Provide continued communication across the organization for key accounts
Requirements:
  • BS/BA in a related discipline or advanced degree, where required, or equivalent combination of education and experience
  • 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above

We offer a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. If you are a motivated and experienced professional looking for the next step in your career, we encourage you to apply for this exciting opportunity.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

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