Front Desk Representative

5 days ago


Billerica, Massachusetts, United States Island Hospitality Management Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality Management. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Services: Greet and check-in guests, respond to guest inquiries, and resolve any issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk area, including handling guest requests, processing payments, and maintaining accurate records.
  • Communication: Develop and maintain effective communication with guests, vendors, and internal teams to ensure seamless operations.
  • Problem-Solving: Anticipate, prevent, identify, and solve problems as necessary to ensure guest satisfaction and resolve issues efficiently.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service or hospitality experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and strong initiative and desire for achievement.
What We Offer
  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays.
  • Training and Development: Ongoing training and development opportunities to help you grow and succeed in your career.
  • Team Environment: Collaborative and supportive team environment with opportunities to build relationships and grow professionally.

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