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Service Engineer

2 months ago

Billerica, Massachusetts, United States Bruker Full time

Field Service Engineer - Probes Team

Job Overview

Join a leading company in analytical instrumentation, renowned for delivering advanced solutions across various research and development sectors. With a commitment to enhancing product safety and quality of life, we have been at the forefront of innovation for over six decades, employing more than 8,500 professionals globally.


Key Responsibilities

We are seeking a dedicated Field Service Engineer to become a vital part of our Probes Team within the Bruker BioSpin Group. This role encompasses:

  • Testing and validating repaired and returned equipment.
  • Running samples, analyzing results, and documenting findings.
  • Conducting requalification of used systems along with preventive and corrective maintenance.
  • Providing technical support for the installation, servicing, and repair of probes and related equipment.
  • Collaborating closely with the Service and Support Center, Regional Service Management, and Applications Specialists.
  • Installing new or modified systems at customer locations, ensuring compliance with specifications.
  • Training customers on the basic operation of equipment.
  • Securing customer acceptance of installations and repairs.
  • Re-qualifying instruments post-service by running complex compounds for verification.
  • Acting as a communication bridge between customers and the company to ensure satisfaction.
  • Performing additional duties as required.

Qualifications

  • Bachelor's Degree in Chemistry, Biology, Engineering, or a related field.
  • A minimum of three years of hands-on experience with NMR equipment.
  • Proficiency in running samples and interpreting Spectra reports.
  • Strong technical expertise in analytical instrumentation.
  • Exceptional customer service skills, with the ability to engage with scientists holding advanced degrees.
  • Capability to read and understand technical schematics for troubleshooting.
  • Fluency in English, both spoken and written, with strong communication and presentation skills.
  • Excellent organizational abilities, capable of working independently and managing multiple tasks.
  • Physical capability to lift up to 75 lbs and transport equipment exceeding 300 lbs.
  • Valid driver's license and reliable transportation are required.
  • U.S. Citizenship or Permanent Resident status is necessary.
  • Must maintain a valid passport for potential travel.

We offer a comprehensive benefits package, including medical, dental, 401(k), paid time off, and educational assistance. As a federal contractor, compliance with vaccination requirements is mandatory. We are an equal opportunity employer, committed to diversity and inclusion.