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Guest Services Representative

2 months ago

St Augustine, Florida, United States Bluegreen Vacations Full time

**Job Summary**

The Guest Reception Representative plays a vital role in representing Bluegreen Vacations professionally at all times. This position requires a warm and welcoming demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment.

**Key Responsibilities**

  • Greet Guests with a Smile: Provide a warm and professional greeting to all visitors, customers, and guests in the reception area and/or over the phone.
  • Answer and Direct Calls: Answer, screen, and direct incoming calls in a timely and efficient manner.
  • Represent Bluegreen Vacations: Maintain a positive working relationship with Sales, Marketing, and Admin teams, ensuring a seamless experience for guests and associates alike.
  • Process Guest Registration: Distribute and collect Guest Registration Forms, assisting guests with any questions they may have and ensuring accurate information is collected.
  • Ensure Data Integrity: Maintain a superior level of data integrity by accurately assigning guests to Sales Representatives, logging customer complaints, and updating information in Concierge.
  • Provide Excellent Customer Service: Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed to ensure exceptional customer satisfaction.

**Requirements**

  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with guests, associates, and management.
  • Multitasking and Organization: Demonstrate the ability to multitask, prioritize tasks, and maintain a high level of organization in a fast-paced environment.
  • Attention to Detail: Ensure accuracy and attention to detail in all aspects of the job, including data entry and guest registration.