Nighttime Facility Attendant
1 week ago
Position Overview
The Overnight Closer / Custodian (Member Services Representative) plays a crucial role in ensuring an exceptional experience for members by delivering outstanding customer service to Planet Fitness members, potential members, and guests.
Key Responsibilities
- Welcome members, prospective members, and guests with a warm and friendly demeanor, providing top-notch customer service.
- Manage all front desk operations, including:
- Answering phone calls courteously and assisting with various inquiries.
- Checking members into the system.
- Facilitating new member registrations.
- Conducting tours for prospective members.
- Updating member accounts as necessary.
- Address member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when appropriate.
- Maintain the cleanliness and organization of the facility.
- Complete closing duties for the day, ensuring all areas are thoroughly cleaned and sanitized, including restrooms, locker rooms, fitness equipment, and gym floors.
- Restock locker rooms with necessary supplies and paper products.
- Report any damaged or missing amenities or equipment to the Club Manager.
- Adhere to the 'Lost and Found Policy' by promptly turning in any lost items to the Club Manager or Assistant Club Manager.
Qualifications
- Previous customer service experience is preferred.
- Basic computer skills are necessary.
- A genuine passion for fitness and health is essential.
- A positive and energetic attitude is required.
- Punctuality and reliability are critical.
- Ability to work overnight shifts is mandatory.
- Honesty and a strong work ethic are essential traits.
- Capability to independently resolve issues.
- Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
- Strong listening skills, with the ability to empathize and find solutions.
- Demonstrate professionalism in all interactions, using appropriate language and behavior.
- A high school diploma or GED equivalent is required.
- Must be at least 18 years old.
- Custodial experience is a plus.
Physical Requirements
- Continuous standing and walking throughout the shift.
- Frequent communication in person or via phone.
- Ability to work overnight shifts.
- Must be able to lift up to 50 lbs occasionally and over 80 lbs on occasion.
- May encounter hazardous materials during the shift.
- Frequent reaching with hands, fingers, and arms.
- Occasional climbing, balancing, kneeling, and crouching.
At Planet Fitness, we are dedicated to enhancing lives through an affordable, high-quality fitness experience. We are always looking for motivated individuals who can contribute to our mission of creating a Judgement Free Zone.
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