Operational Support Specialist

4 weeks ago

Raleigh, North Carolina, United States ResCare Community Living Full time

Operational Support Specialist

ResCare Community Living is seeking a dedicated and detail-oriented Operational Support Specialist to join our team. As an Operational Support Specialist, you will play a critical role in ensuring the Company's mission and initiatives are reaching our operations and driving quality results.

You will be serving consumers with intellectual and developmental disabilities in a group or independent living home-like setting. Your primary responsibilities will include:

  • Providing operational support to critical areas, in alignment with Regional team, to ensure long-term fixes are implemented via onsite/hands-on support, remote oversight, and coaching/training with staff
  • Providing operational and location staff education on quality deliverables
  • Tracking survey results and assisting with survey preparation
  • Reviewing and monitoring quarterly safety committee workbooks
  • Monitoring infection control issues (masks, PPE, cleaning schedules, etc.)
  • Auditing operational documentation and incident reports
  • Providing quality checks of homes; verifying staffing ratios are correct based on consumer needs, ensuring supply quantities, furniture items, and cleanliness, and providing onsite reviews with the intent of correcting issues immediately
  • Assisting, monitoring, and coaching locations to ensure that Plans of Correction are being carried out and any punitive action within the agency, related to survey quality, is addressed
  • Monitoring Rest Assured cameras on a rotating schedule by operation after hours (evenings, midnight, and weekends)
  • Providing active treatment monitoring
  • Providing remote and onsite training with Executive Directors and Program Managers to focus on critical quality initiatives while understanding the regulations and internal policies
  • Training and coaching various operational positions based on each team member's skillset
  • Managing the overall teams network site to ensure accurate data and materials are available
  • Managing the policy and procedure manual in conjunction with Regional Directors
  • Other duties as assigned

Qualifications

  • Associate or Bachelor's degree in Human Services is preferred; experience in the Human Services field can substituted for education on a year for year basis
  • High School Diploma or GED required
  • Valid driver's license
  • Ability to work in group home or independent living home-like settings
  • Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
  • Ability to handle physical aspects of job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time
  • Must maintain state regulatory certifications, as required by state/program requirements
  • Extensive Travel required
  • Non-traditional work schedule expected

About our Line of Business

ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability.

Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs.

  • Administrative Support Specialist for Financial Operations

    2 days ago

    Raleigh, North Carolina, United States The Timothy Initiative Full time

    About the RoleWe are seeking an exceptional Administrative Support Specialist to join our Finance Team in Raleigh, NC. As a key member of our team, you will provide administrative support to our Chief Financial Officer (CFO) and contribute to the smooth operation of our financial functions.

  • Operational Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States ResCare Community Living Full time

    Job SummaryResCare Community Living is seeking an Operational Support Specialist to join our team. As an Operational Support Specialist, you will be responsible for providing operational support to critical areas, ensuring long-term fixes are implemented via onsite/hands-on support, remote oversight, and coaching/training with staff.Key Responsibilities*...

  • IT Support Specialist

    1 month ago

    Raleigh, North Carolina, United States IXL Learning Full time

    Help Desk Specialist Job DescriptionIdeal candidate will provide advanced technical support and mentorship to help desk specialists, delivering an exceptional internal customer experience with timely, professional, and effective technical assistance. Key responsibilities include overseeing the deployment, maintenance, troubleshooting, and support of...

  • Technical Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States CGS (Computer Generated Solutions) Full time

    Job Title: Desktop Support SpecialistJob Summary:CGS (Computer Generated Solutions) is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our employees, ensuring that their desktops, laptops, and mobile devices are functioning properly.Key...

  • Technical Operations Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Accel BI Full time

    Job Title: Technical Operations SpecialistAbout the Role:We are seeking a highly skilled Technical Operations Specialist to join our team at Accel BI. As a Technical Operations Specialist, you will play a critical role in supporting the Division of Health Benefits (DHB) Provider Operations Unit.Key Responsibilities:Partner with business leaders and teams to...

  • Technical Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States IXL Learning Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at IXL Learning. As a key member of our support team, you will be responsible for delivering exceptional technical support and mentorship to our help desk specialists.Key ResponsibilitiesProvide advanced technical support and mentorship to help desk specialistsDeliver an...

  • Operational Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States ResCare Community Living Full time

    Job SummaryThe Operational Support Specialist is a key member of our team at ResCare Community Living, responsible for ensuring the effective implementation of our mission and initiatives across our operations. This role requires a strong understanding of our services and a passion for delivering high-quality support to individuals with intellectual and...

  • Data Operations Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Novalink Solutions LLC Full time

    Job SummaryWe are seeking a highly skilled Data Operations Specialist to join our team at Novalink Solutions LLC. As a Data Operations Specialist, you will play a critical role in supporting the technical operations aspects of our organization.Key Responsibilities:Partner with business leaders and teams to understand and drive technology/information...

  • IT Support Specialist

    1 month ago

    Raleigh, North Carolina, United States Cynet Systems Full time

    Job Summary:As an IT Support Specialist at Cynet Systems, you will be responsible for providing technical assistance to clients via telephone or electronically. Your primary goal will be to identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users. You will also provide consultation, support, and/or training to...

  • Desktop Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States CGS (Computer Generated Solutions) Full time

    Job Title: Desktop Support SpecialistAt CGS (Computer Generated Solutions), we are seeking a highly skilled and experienced Desktop Support Specialist to join our team.Key Responsibilities:Install and configure laptop, desktop, telephony, and mobile devices, as well as IT-related peripherals.Install software on laptops, desktops, and mobile devices.Perform...

  • Application Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Sensus Full time

    Xylem, a leading global water technology company, is seeking a skilled Applications Support Engineer to join their team at Sensus, a Xylem brand.The ideal candidate will have a strong background in database management, data analysis, and technical support, with experience in MS SQL, Oracle, and Unix shell scripting.As a key member of the Sensus team, you...

  • Onsite Operations Specialist

    1 month ago

    Raleigh, North Carolina, United States CompostNow Full time

    Job Title: Onsite Operations SpecialistCompostNow is seeking a highly motivated and detail-oriented Onsite Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our composting services.Responsibilities:Emptying containers filled with food scraps and sorting through...

  • Senior IT Support Specialist

    1 month ago

    Raleigh, North Carolina, United States TEKsystems Full time

    As a Senior IT Support Specialist at TEKsystems, you will play a critical role in delivering exceptional technical support and troubleshooting services to our internal users. Your expertise will be essential in resolving complex IT issues and ensuring the smooth operation of our technology systems.Key Responsibilities: Troubleshoot and resolve IT issues in...

  • Administrative Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Summit Hospitality Incorporated Full time

    Job SummaryWe are seeking an experienced Administrative Support Specialist to join our team at Summit Hospitality Group, LTD. As an Executive Support Professional, you will provide administrative support to our Senior Manager of Design and Purchasing, ensuring the efficient execution of projects and tasks.This role is ideal for a highly organized and...

  • Desktop Support Specialist

    1 month ago

    Raleigh, North Carolina, United States Crescens Full time

    Job Title:Desktop Support SpecialistJob Description:This role requires a highly skilled technical professional to provide expert-level support for desktop systems, hardware, and software. The ideal candidate will have a strong background in computer hardware, software, and networking protocols, with the ability to troubleshoot and resolve complex technical...

  • Technical Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States LTG Full time

    About LTGWe're passionate about revolutionizing learning experiences through our Open Source Learning Management System. Our commitment to innovation, quality, and accessibility defines our work.We're dedicated to providing our team members with the opportunity to thrive in an environment that values creativity, flexibility, and personal growth.Discover how...

  • IT Technical Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States IXL Learning Full time

    Job SummaryWe are seeking a skilled IT Technical Support Specialist to join our team at IXL Learning. As a key member of our IT department, you will provide advanced technical support and mentorship to help desk specialists, ensuring they have the knowledge and skills needed to deliver exceptional internal customer experiences.Key ResponsibilitiesDeliver...

  • Field Operations Specialist

    1 month ago

    Raleigh, North Carolina, United States Nordstrom Full time

    Nordstrom Technician RoleWe are seeking a skilled Field Operations Specialist to join our team at Nordstrom. As a key member of our Distribution Center operations, you will be responsible for:Key Responsibilities:Diagnosing and resolving equipment issues in a timely and efficient mannerCollaborating with cross-functional teams to ensure seamless...

  • Clinical Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States WakeMed Full time

    About WakeMed:Serving the community since 1961, WakeMed Health & Hospitals is a leading healthcare provider in Wake County. Our mission is to deliver exceptional patient care and improve the health and well-being of our community. For more information, visit our website.EOEPosition Information:The Clinical Support Specialist provides administrative support...

  • Cloud Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Cox Communications Full time

    Job Title: Cloud Support SpecialistAbout the Role:Cox Communications is seeking a skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be responsible for providing exceptional technical support to our clients utilizing our managed services in O365. Your primary focus will be on client communication and tier one...