Operational Support Specialist

4 weeks ago

Raleigh, North Carolina, United States ResCare Community Living Full time

Job Summary

The Operational Support Specialist is a key member of our team at ResCare Community Living, responsible for ensuring the effective implementation of our mission and initiatives across our operations. This role requires a strong understanding of our services and a passion for delivering high-quality support to individuals with intellectual and developmental disabilities.

Key Responsibilities

  • Provide operational support to critical areas, working closely with regional teams to ensure long-term fixes are implemented through onsite support, remote oversight, and coaching/training with staff.
  • Develop and deliver operational and location staff education on quality deliverables, ensuring a high level of understanding and compliance.
  • Track survey results and assist with survey preparation, identifying areas for improvement and implementing corrective actions.
  • Review and monitor quarterly safety committee workbooks, ensuring compliance with regulatory requirements.
  • Monitor infection control issues, including mask usage, PPE, cleaning schedules, and other related matters.
  • Audit operational documentation and incident reports, ensuring accuracy and completeness.
  • Conduct quality checks of homes, verifying staffing ratios, supply quantities, furniture items, and cleanliness, and providing onsite reviews to address any issues.
  • Assist, monitor, and coach locations to ensure Plans of Correction are being carried out and any punitive action related to survey quality is addressed.
  • Monitor Rest Assured cameras on a rotating schedule, ensuring the safety and security of our consumers.
  • Provide active treatment monitoring, ensuring the highest level of care and support.
  • Deliver remote and onsite training to Executive Directors and Program Managers, focusing on critical quality initiatives and regulatory requirements.
  • Train and coach various operational positions, developing their skills and expertise.
  • Manage the overall teams network site, ensuring accurate data and materials are available.
  • Manage the policy and procedure manual in conjunction with Regional Directors, ensuring compliance and accuracy.

Qualifications

  • Associate or Bachelor's degree in Human Services is preferred; experience in the Human Services field can be substituted for education on a year-for-year basis.
  • High School Diploma or GED required.
  • Valid driver's license.
  • Ability to work in group home or independent living home-like settings.
  • Ability to communicate effectively with all levels of personnel, internal and external to the company.
  • Ability to handle physical aspects of the job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time.
  • Must maintain state regulatory certifications, as required by state/program requirements.
  • Extensive travel required.
  • Non-traditional work schedule expected.

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